radiology

what are skills that promote good relationships between individuals?
True False

effective interpersonal skills to establish _____ ______ with dental patients and promote patient _______

____ skills alone are not sufficient for providing optimal patient care.

defined as the process by which information is exchanged between two or more persons

_____ communication involves the use of language

t/f choice of words is importnat when talking with the dental patient
True False

excessive use of ______ words may cause confusion and result in ______

t/f slang is the perfect way to explain things to patients in a way they will understand
True False

what tone should you use with the patient?

what type of communication involves the use of body language

what body language sends a non verbal message?

t/f nonverbal messages can be substituted for verbal messages

you want to keep your ____ and _____ messages consistent with each other

t/f don't maintain direct contact with the patient it is uncomfortable and they won't open up as much to you.
True False

______ involves more than just hearing it refers to _______ and ______ of the messages

careful listening results in better communication and less chance for _______

what should the radiographer say in return to a patient after they have just communicated their concerns

t/f the radiographer may want to summarize the feelings of the patient
True False

t/f it is wise to correct the patient when they have stated wrong information. Also it is wise to finish your patients sentence when they cannot complete them accurately.

what are the interpersonal skills used to ease communication and develop a trusting relationship between the dental professional and the patient

the term _____ means that act of making at ease

____ involves the belief that the dental professional will interact with a patient in a beneficial way rather than harmful

when a patient trusts the dental professional the patient is more likely to provide ______, ______ during procedures, comply with _____, and return for further _____

facilitative skills that enhance patients trust include: (4)

what is the purpose of encouraging questions?

when a patient asks a question what should the radiographer do?

t/f it is important to respond with action or carry out the patients request when they ask you to do somethin
True False

what does warmth communicate to the patient?

what is the term that refers to the relationship between the patient and the dental professional

what is usually involved in the patients first impression?

the auxiliary should always wear a _____ _____ and appear well ____

the dental auxiliary should never (3) while working with patients

what refers to the way a dental professional conducts himself or herself at the patients chairside

what does a relaxing chairside manner do for the patient

the dental auxiliary needs to be ______

what is a way to convey operator confidence?

the dental auxiliary can ____ and ____ the patient to the dental team members and their respective roles and responsibilities. who would want to reinforce this?

what is defined as a position of the body or manner of carrying oneself indicative of a mood

all dental auxiliaries must be professional and should include the attributes of _____, ______, and _____

what is the most important part of a professional attitude?