1. what are skills that promote good relationships between individuals?
    FALSE...wait.....interpersonal skills
  2. effective interpersonal skills to establish _____ ______ with dental patients and promote patient _______
    • trusting relationships
    • confidence
  3. ____ skills alone are not sufficient for providing optimal patient care.
    technical we have these skills I don't think we were taught this
  4. defined as the process by which information is exchanged between two or more persons
    telepathy... COMMUNICATION
  5. _____ communication involves the use of language
  6. t/f choice of words is importnat when talking with the dental patient
    true (just shut up open your mouth and let me put it in and take a get your mind out of the gutter I was talking about xrays!)
  7. excessive use of ______ words may cause confusion and result in ______
    • technical
    • miscommunication
  8. t/f slang is the perfect way to explain things to patients in a way they will understand
    FALSE yo it's like umm too difficult to understand ya hear!
  9. what tone should you use with the patient?
    impatient works the best! No no speak in a pleasant and relaxed manor and a soft tone of voice it is soothing
  10. what type of communication involves the use of body language
  11. what body language sends a non verbal message?
    • posture
    • body movement
    • eye contact
  12. t/f nonverbal messages can be substituted for verbal messages
    yep--nod with me...see nonverbal good job!
  13. you want to keep your ____ and _____ messages consistent with each other
    • verbal
    • nonverbal
  14. t/f don't maintain direct contact with the patient it is uncomfortable and they won't open up as much to you.
    false! always maintain direct eye contact it shows interest and builds the relationship
  15. ______ involves more than just hearing it refers to _______ and ______ of the messages
    • listening
    • receiving
    • understanding
  16. careful listening results in better communication and less chance for _______
    misunderstandings! YA HEAR!
  17. what should the radiographer say in return to a patient after they have just communicated their concerns
    paraphrase what the patient just stated to confirm what was heard
  18. t/f the radiographer may want to summarize the feelings of the patient
    true dat
  19. t/f it is wise to correct the patient when they have stated wrong information. Also it is wise to finish your patients sentence when they cannot complete them accurately.
    both statements are false! never correct the patient and never finish their sentences
  20. what are the interpersonal skills used to ease communication and develop a trusting relationship between the dental professional and the patient
    facilitation skills
  21. the term _____ means that act of making at ease
  22. ____ involves the belief that the dental professional will interact with a patient in a beneficial way rather than harmful
  23. when a patient trusts the dental professional the patient is more likely to provide ______, ______ during procedures, comply with _____, and return for further _____
    • information
    • cooperate
    • treatment
    • treatment
  24. facilitative skills that enhance patients trust include: (4)
    • encouraging questions
    • answering questions
    • responding with action
    • expressing warmth
  25. what is the purpose of encouraging questions?
    helps those patients who may be intimidated or apprehensive
  26. when a patient asks a question what should the radiographer do?
    respond with accurate information in a direct manner and use language that can be easily understood by the patient
  27. t/f it is important to respond with action or carry out the patients request when they ask you to do somethin
  28. what does warmth communicate to the patient?
    that the professional cares for them as a person
  29. what is the term that refers to the relationship between the patient and the dental professional
    patient relations
  30. what is usually involved in the patients first impression?
    the auxilliary, their appearance and greeting
  31. the auxiliary should always wear a _____ _____ and appear well ____
    • clean uniform
    • groomed
  32. the dental auxiliary should never (3) while working with patients
    • eat
    • drink
    • chew gum
    • (would you like some fries with that saliva?)
  33. what refers to the way a dental professional conducts himself or herself at the patients chairside
    chairside manner
  34. what does a relaxing chairside manner do for the patient
    makes them feel comfortable and at ease
  35. the dental auxiliary needs to be ______
    CONFIDENT (no oopsies)
  36. what is a way to convey operator confidence?
    explain which procedures are about to be performed and answer any questions the patient may have
  37. the dental auxiliary can ____ and ____ the patient to the dental team members and their respective roles and responsibilities. who would want to reinforce this?
    • educate and orient
    • the dentist
  38. what is defined as a position of the body or manner of carrying oneself indicative of a mood
  39. all dental auxiliaries must be professional and should include the attributes of _____, ______, and _____
    • courtesy
    • patience
    • honesty
  40. what is the most important part of a professional attitude?
Card Set
patient relations and the dental radiographer