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Control
a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standard, and taking corrective action when necessary
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Standards
a basis of comparison for measuring the extent to which various kinds of organizational performance are satisfactory/unsatisfactory
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Benchmarking
process of identifying outstanding practices, process, and standards in other companies and adapting them
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Dynamic, Cybernetic control process
- 1. Establish standards; historical, comparative, engineering2. Measure actual performance; objective data vs. subjective data 3. Compare actual performance against the standards
- 4. Evaluate the results and take corrective actions
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Feedforward control
anticipate and prevent problems
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Concurrent control
correct problems as they occur
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Feedback control
ensure final results up to the standards
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Control loss
when behavior and work procedures do not conform to standards
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Regulation costs
the control costs and the consequences exceed its benefits
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Cybernetic feasibility
the extent to which it is possible to implement each step in the control process
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Bureaucratic control
- top-down control
- use rewards and punishment to influence employee behaviors
- use policies and rules to control employees
- often inefficient and highly resistant to change
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Objective control (behavior/output)
the use of observable measures of worker behavior or outputs to assess performance and influence behavior
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Behavior control
regulation of workers' behaviors and actions on the job
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Output control
regulation of workers' results or outputs through rewards and incentives
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Normative control
- the regulation of workers' behavior and decisions through widely shared organizational values and beliefs
- created by: careful selection of employees, observing experienced employees & listening to stories about the company
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Concertive control
regulation of workers' behavior and decisions through work group values and beliefs
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Self-control or Self management
a control system in which managers and workers control their own behavior by setting their own goals, monitoring their own progress, and rewarding themselves for goal achievement
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Sharpen the saw
- Preserve and enchance your PC(assets)
- physical
- spiritual
- mental
- social/emotional
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Habits
the intersection of knowledge, skill and desire
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Time management
- 1. notes and checklists
- 2. calendars and appointment books
- 3. prioritization-things and time
- 4. personal management; enchance relationship, accomplish results
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