_________ consists of stable psychological and behavioral attributes that give you your identity
Personality
defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals
leading
A a manager, you need to understand personality attritubtes because:
they affect how people perceive and act within the organization
the Big Five personality dimensions:
1. exxtroversion
2. agreeableness
3. conscientiousness
4. emotional stability
5. openness to experience
Extroversion:
how outgoing, talkative, sociable and assertive a person is
ageeableness
how trusting, good-natured, cooperative, and soft-heartedd one is
conscientiousness
how dependable, responsible, achievement-oriented, and persistent one is
emotional stability
how relaxed, secure, and unworried one is
openness to experience
how intellectual, imaginative, curious, and broad-minded one is
_______ is a stronger predictor of job performance than agreeableness, across all professions
A) Introversion
B) Extroversion
B) Extroversion
has been found to have the strongest positive correlation with job performance and training performance
Conscientiousness - the dependable personality
5 traits important in Organizations
1. locus of control
2. self-efficacy
3. self-esteem
4. self-monitoring
5. emotional intelligence
Locus of control
indicates how much people believe they control their fate through their own efforts
internal locus of control
you believe you control your own destiny
external locus of control
you believe external forces control you
internals exhibit ____ anxiety
they also obtain ______ salaries
less
higher
______ locus of control will probably resist close managerial suervision
internal
self-efficacy
belief in one's personal ability to do a task
T/F self-efficacy is a quality that can be nurtured?
TRUE
the extent to which people like or dislike theselves, their overall self evaluation
self-esteem
____ self-esteem are more apt to handle failure better
high
under pressure _____ self esteem people have been found o become egotistical and boastful
high
Self-monitoring
is the extent to whichpeople are able to observe their own behavior and adapt it t external situations
Why are high self-monitors called chameleons?
they are always able to adapt their self-presentation to their surroundings
low slf monitor are often criticized for being:
on their own planet and insensitive to others
emotioal intelligence
the ability to cope, empathize with others, and be self-motivated
attitudes
are beliefs and feelings tha are directed toward specific objects, peole, or events
defined a a leaned predisposition toward a given object
attitudes have 3 components (ABC's)
- affective
- Cognitive
- Behavioral
the affective component of an attitude
consists of the feelins or emotions one has about a situation
i hate people who talk o cell phones in restaurants
i hate putting on a suit for work
i really like working from home
i like commuting by train because i have time to myself
the cognitive component of an attitude
consists of the beliefs and knowledge one has about a situation
i can't appoint Herschel because creative people don't make good administrators
te tallest building in the world is in chicago (actually, it's in taiwan)
the behavioral component of an
aka: the intentional component
refers to how one intends or expects to behave toward a situation
Three types of attitues managers are particularly interested in
job satisfaction
job involvement
organizational committment
job satisfaction
is the extent to which you feel positively or negatively about various aspects of your work
perception
is the process of interpreting and understanding one's environmnt
perceptual process (4 steps)
selective attention
"did i notice something"
interpetation and evaluation
"what was it I noticed and what does it mean?"
storing in memory
"remember it a n event, concept, person, or al three?"
retrieving from memory to make judgemets and decisions
"what do i recall about that?"
selective perception
the tendency to filter out information that is discomforting, that seems irrelevant, or that contradicts one's beliefs
Stress
the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about teir abiity to handle them effectively
has both physical and emotional components
stressors can be both _____ and ______
negative
positive
Type A behavior pattern
meaning they are involved in a chronic deterined struggle to accomplish more in less time
Type A has been associated with ______ performance in professors, students, life insurance brokers
increased
which TYPE of behavior pattern is associated with greater cardiovascular activity and h igher blood pressure?
