1. _________ consists of stable psychological and behavioral attributes that give you your identity
  2. defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals
  3. A a manager, you need to understand personality attritubtes because:
    they affect how people perceive and act within the organization
  4. the Big Five personality dimensions:
    • 1. exxtroversion
    • 2. agreeableness
    • 3. conscientiousness
    • 4. emotional stability
    • 5. openness to experience
  5. Extroversion:
    how outgoing, talkative, sociable and assertive a person is
  6. ageeableness
    how trusting, good-natured, cooperative, and soft-heartedd one is
  7. conscientiousness
    how dependable, responsible, achievement-oriented, and persistent one is
  8. emotional stability
    how relaxed, secure, and unworried one is
  9. openness to experience
    how intellectual, imaginative, curious, and broad-minded one is
  10. _______ is a stronger predictor of job performance than agreeableness, across all professions

    A) Introversion
    B) Extroversion
    B) Extroversion
  11. has been found to have the strongest positive correlation with job performance and training performance
    Conscientiousness - the dependable personality
  12. 5 traits important in Organizations
    • 1. locus of control
    • 2. self-efficacy
    • 3. self-esteem
    • 4. self-monitoring
    • 5. emotional intelligence
  13. Locus of control
    indicates how much people believe they control their fate through their own efforts
  14. internal locus of control
    you believe you control your own destiny
  15. external locus of control
    you believe external forces control you
  16. internals exhibit ____ anxiety
    they also obtain ______ salaries

  17. ______ locus of control will probably resist close managerial suervision
  18. self-efficacy
    belief in one's personal ability to do a task
  19. T/F self-efficacy is a quality that can be nurtured?
  20. the extent to which people like or dislike theselves, their overall self evaluation
  21. ____ self-esteem are more apt to handle failure better
  22. under pressure _____ self esteem people have been found o become egotistical and boastful
  23. Self-monitoring
    is the extent to whichpeople are able to observe their own behavior and adapt it t external situations
  24. Why are high self-monitors called chameleons?
    they are always able to adapt their self-presentation to their surroundings
  25. low slf monitor are often criticized for being:
    on their own planet and insensitive to others
  26. emotioal intelligence
    the ability to cope, empathize with others, and be self-motivated
  27. attitudes
    are beliefs and feelings tha are directed toward specific objects, peole, or events

    defined a a leaned predisposition toward a given object
  28. attitudes have 3 components (ABC's)
    • - affective
    • - Cognitive
    • - Behavioral
  29. the affective component of an attitude
    consists of the feelins or emotions one has about a situation

    • i hate people who talk o cell phones in restaurants
    • i hate putting on a suit for work
    • i really like working from home
    • i like commuting by train because i have time to myself
  30. the cognitive component of an attitude
    consists of the beliefs and knowledge one has about a situation

    i can't appoint Herschel because creative people don't make good administrators

    te tallest building in the world is in chicago (actually, it's in taiwan)
  31. the behavioral component of an

    aka: the intentional component
    refers to how one intends or expects to behave toward a situation
  32. Three types of attitues managers are particularly interested in
    • job satisfaction
    • job involvement
    • organizational committment
  33. job satisfaction
    is the extent to which you feel positively or negatively about various aspects of your work
  34. perception
    is the process of interpreting and understanding one's environmnt
  35. perceptual process (4 steps)
    • selective attention
    • "did i notice something"
    • interpetation and evaluation
    • "what was it I noticed and what does it mean?"
    • storing in memory
    • "remember it a n event, concept, person, or al three?"
    • retrieving from memory to make judgemets and decisions
    • "what do i recall about that?"
  36. selective perception
    the tendency to filter out information that is discomforting, that seems irrelevant, or that contradicts one's beliefs
  37. Stress
    the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about teir abiity to handle them effectively

    has both physical and emotional components
  38. stressors can be both _____ and ______

  39. Type A behavior pattern
    meaning they are involved in a chronic deterined struggle to accomplish more in less time
  40. Type A has been associated with ______ performance in professors, students, life insurance brokers
  41. which TYPE of behavior pattern is associated with greater cardiovascular activity and h igher blood pressure?
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