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PMP - Communication Management review
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Formal Communiation is best handled in ______
writing
Name four types of communication
Formal, Written
Formal, Oral
Informal, Written
Informal, Oral
What can a recipient do to improve communication
practice active listening - ie paraphrasing the speaker's message to check for understanding
Identify four aspects of effective listening
- Repeating what was said
- Asking for clarification
- Watching for nonverbal clues (body language)
- Maintaining eye contact
How much of a PM's time is spect acquiring and communicating information?
a major percentage - as much as 80-90%
What is the presence of communication barriers likely to produce on a project?
Increased conflict
Name six barriers to effective communication
- Cultural differences
- Lack of clear communications channels
- Physical / temporal distance
- Technical language
- Distracting environment
- Poor attitudes
Identify four guidelines for effective meetings
- Clear purpose
- agenda
- convenient location
- defined length
Name three important categories of performance reporting
- Status reporting
- Progress reporting
- Forecasting
Name three advantages of verbal communication
- Quick
- Can clarify / use immediate feedback
- Supports brainstorming needed to solve complex problems
What are some communication-related disadvantages to the Matrix organizational structure?
- multiple bosses
- conflict over differing priorities
- team members are borrowed
- team members may see only pieces of many projects
- information flows are complex
What are five parts of the communication model?
1. Encode
2. Message adn feedback message
3. Medium (method)
4. Noise
5. Decode
Author
cbass
ID
52093
Card Set
PMP - Communication Management review
Description
PMP - Communication Management Review
Updated
2010-11-29T02:48:44Z
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