-
The forming stage of group development consists of
_________.
Members testing behaviors to determine what is acceptable
-
Norming occurs when ________.
Close relationships develop and the group demonstrated cohesiveness
-
The type of conflicts that the interactionists say support
the goals of the organization are known as ________.
Functional conflicts
-
The ________view of conflict argues that conflict must be avoided, that it indictes a problem within the group.
traditional
-
Which of the following is not one of the suggested methods for giving effective feedback?
focusing on specific behaviors
-
Which of the following is NOT true about active listening?
Empathy is a barrier to active listening
-
Gestures, facial expressions, and learning toward or away
from a person are all examples of _________________________.
Body Language
-
For communication to be successful, the receiver must ___________
Decode the message
-
There are ___________ elements of the communication
process.
seven
-
Which of the following is most-closely associated with
decreased emphasis on supervisory positions?
Self-managed team
-
_____ teams rely on the use of information technology
instead of frequent personal to exchange and face-to-face meetings.
virtual
-
Which of the following is a substantial barrier using work
teams?
Individual Resistance
-
Which of the following is not a way in which managers
can assure individuals are team players?
Rewarding the appropriate individual-oriented behaviors
-
An effective reward system for a team will primarily focus
on ___________.
Effectiveness as a team member
-
Diversity on work teams is most beneficial when __________ is important?
creativity
-
_____________ trust is based on fear of reprisal if the trust is violated.
Deterrence-based
-
The dimension of trust is used to describe honesty and truthfulness is ___________
integrity
-
Trait theory ignores _______.
The interactions of leaders and their group members
-
The drive to find food, drink, and sexual satisfaction is
based on what level of need?
Psychological
-
An individual who wants to buy a home in an expensive
neighborhood with a low crime rate is satisfying what need?
Safety
-
Within Maslow’s hierarchy of needs, the need for belonging is associated with
Social needs
-
Theory Y assumes that people inherently ___________.
Want to work and can exercise self-direction
-
Theory X assumed that _________ needs dominate individuals, and Theory Y assumes that ________ needs to be dominated
Lower-order; higher order
-
Which of the following suggests that there is a desire for
friendly and close interpersonal relationships at work?
Need for affiliation
-
______________________ leadership is the ability to create articulate a realistic, credible, and attractive vision of the future for an organization or organizational unit that grows out of and improves on the future
visionary
-
Who developed path-goal theory?
House
-
Which expectancy theory linkage explains the belief that
having a high grade point average is critical in obtaining a good job?
Effort-performance
-
Job _______ is vertical expansion of a job by adding
planning and evaluating responsibilities.
enrichment
-
Calvin thinks about his job when he is playing with his son on the weekend, and he continually volunteers to do extra assignments and projects for his department. He continually searches for improves what of
accomplishing tasks at work. Clavin has a strong need for _________.
achievement
-
A theory suggests that employees compare their inputs and outcomes from a job rto the ratio of input to outcomes of relevant others in known as____________.
Equity theory
-
If employees perceive their inputs-outcomes ratio to be
equal to the relevant others to whom they compare themselves, then a state of
______ exists.
Equity
-
What leadership model is associated with Vroom and Yetton?
Leader-participation model
-
Which of the following is included in the class of
contingency variables termed “follower”?
Locus of Control
-
Equity theory recognizes that individuals are concerned with _______.
Their rewards relative to others’ rewards
-
How would a manager motivate low-skilled, minimum wage employees?
Use employee recognition programs
-
Which of the following describes the leadership style in
which a leader tends to centralize authority, dictate work methods, make unilateral decisions, and limit employee participation?
Autocratic style
-
Which of the following describes the leadership style in
which the leader generally gives the group complete freedom to make decisions and complete the work in whatever way it sees fit?
Laissez-faire style
-
According to path-goal theory, a leader who lets
subordinates know what’s expected of them, schedules work to be done, and gives specific guidance as to how to accomplish tasks is termed _____________.
Directive
-
A leader who sets challenging goals and expects very high performance levels from subordinates is classified as what type of leader, according to path-goal theory?
achievement oriented
-
Knowledge based trust relies on _______rather than __________.
information; detterence
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