1. The forming stage of group development consists of
    Members testing behaviors to determine what is acceptable
  2. Norming occurs when ________.
    Close relationships develop and the group demonstrated cohesiveness
  3. The type of conflicts that the interactionists say support
    the goals of the organization are known as ________.
    Functional conflicts
  4. The ________view of conflict argues that conflict must be avoided, that it indictes a problem within the group.
  5. Which of the following is not one of the suggested methods for giving effective feedback?
    focusing on specific behaviors
  6. Which of the following is NOT true about active listening?
    Empathy is a barrier to active listening
  7. Gestures, facial expressions, and learning toward or away
    from a person are all examples of _________________________.
    Body Language
  8. For communication to be successful, the receiver must ___________
    Decode the message
  9. There are ___________ elements of the communication
  10. Which of the following is most-closely associated with
    decreased emphasis on supervisory positions?
    Self-managed team
  11. _____ teams rely on the use of information technology
    instead of frequent personal to exchange and face-to-face meetings.
  12. Which of the following is a substantial barrier using work
    Individual Resistance
  13. Which of the following is not a way in which managers
    can assure individuals are team players?
    Rewarding the appropriate individual-oriented behaviors
  14. An effective reward system for a team will primarily focus
    on ___________.
    Effectiveness as a team member
  15. Diversity on work teams is most beneficial when __________ is important?
  16. _____________ trust is based on fear of reprisal if the trust is violated.
  17. The dimension of trust is used to describe honesty and truthfulness is ___________
  18. Trait theory ignores _______.
    The interactions of leaders and their group members
  19. The drive to find food, drink, and sexual satisfaction is
    based on what level of need?
  20. An individual who wants to buy a home in an expensive
    neighborhood with a low crime rate is satisfying what need?
  21. Within Maslow’s hierarchy of needs, the need for belonging is associated with
    Social needs
  22. Theory Y assumes that people inherently ___________.
    Want to work and can exercise self-direction
  23. Theory X assumed that _________ needs dominate individuals, and Theory Y assumes that ________ needs to be dominated
    Lower-order; higher order
  24. Which of the following suggests that there is a desire for
    friendly and close interpersonal relationships at work?
    Need for affiliation
  25. ______________________ leadership is the ability to create articulate a realistic, credible, and attractive vision of the future for an organization or organizational unit that grows out of and improves on the future
  26. Who developed path-goal theory?
  27. Which expectancy theory linkage explains the belief that
    having a high grade point average is critical in obtaining a good job?
  28. Job _______ is vertical expansion of a job by adding
    planning and evaluating responsibilities.
  29. Calvin thinks about his job when he is playing with his son on the weekend, and he continually volunteers to do extra assignments and projects for his department. He continually searches for improves what of
    accomplishing tasks at work. Clavin has a strong need for _________.
  30. A theory suggests that employees compare their inputs and outcomes from a job rto the ratio of input to outcomes of relevant others in known as____________.
    Equity theory
  31. If employees perceive their inputs-outcomes ratio to be
    equal to the relevant others to whom they compare themselves, then a state of
    ______ exists.
  32. What leadership model is associated with Vroom and Yetton?
    Leader-participation model
  33. Which of the following is included in the class of
    contingency variables termed “follower”?
    Locus of Control
  34. Equity theory recognizes that individuals are concerned with _______.
    Their rewards relative to others’ rewards
  35. How would a manager motivate low-skilled, minimum wage employees?
    Use employee recognition programs
  36. Which of the following describes the leadership style in
    which a leader tends to centralize authority, dictate work methods, make unilateral decisions, and limit employee participation?
    Autocratic style
  37. Which of the following describes the leadership style in
    which the leader generally gives the group complete freedom to make decisions and complete the work in whatever way it sees fit?
    Laissez-faire style
  38. According to path-goal theory, a leader who lets
    subordinates know what’s expected of them, schedules work to be done, and gives specific guidance as to how to accomplish tasks is termed _____________.
  39. A leader who sets challenging goals and expects very high performance levels from subordinates is classified as what type of leader, according to path-goal theory?
    achievement oriented
  40. Knowledge based trust relies on _______rather than __________.
    information; detterence
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