Business: Chapter 10

  1. Motivation
    the individual internal process that energizes, directs, and sustains behavior; the personal "force" that causes you or me to behave in a particular way
  2. Morale
    an employee's feelings about his or her job and superiors and about the firm itself
  3. Scientific Management
    the application of scientific princilpes to management of work and workers
  4. Piece-Rate System
    a compensation system under which employees are paid a certain amount for each unit of output they produce
  5. Need
    a personal requirement
  6. Maslow's Hierarchy of Needs
    a sequence of human needs in the order of their importance
  7. Physiological Needs
    the things we require for survival
  8. Safety Needs
    the things we require for physical and emotional security
  9. Social Needs
    the human requirements for love and affection and a sense of belonging
  10. Esteem Needs
    our needs for respect, recognition, and a sense of our own accomplishment and worth
  11. Self-Actualization Needs
    the need to grow and develop and to become all that we are capable of being
  12. Motivation-Hygiene Theory
    the idea that satisfaction and dissatisfaction are separate and distinct dimensions
  13. Motivation Factors
    job factors that increase motivation but whose absence does not necessarily result in dissatisfaction
  14. Hygiene Factors
    job factors that reduce dissatisfaction when present to an acceptable degree but that do not necessarily result in high levels of motivation
  15. Theory X
    a concept of employee motivation generally consistent with Taylor's scientific management; assumes that employees dislike work and will function only in a highly controlled work environment
  16. Theory Y
    a concept of employee motivation generally consistent with the ideas of the human relations movement; assumes that employees accept responsibility and work toward organizational goals, if by so doing they also achieve personal rewards
  17. Theory Z
    the belief that some middle ground between his type A and type J practices is best for American business
  18. Reinforcement Theory
    a theory of motivation based on the premise that behavior that is rewarded is likely to be repeated, whereas behavior that is punished is less likely to recur
  19. Equity Theory
    a theory of motivation based on the premise that people are motivation to obtain and preserve equitable treatment for themselves
  20. Expectancy Theory
    a model of motivation based on the assumption that motivation depends on how much we want something and on how likely we think we are to get it
  21. Goal-Setting Theory
    a theory of motivation suggesting that employees are motivated to achieve goals that they and their managers establish together
  22. Management by Objectives (MBO)
    a motivation technique in which managers and employees collaborate in setting goals
  23. Job Enrichment
    a motivation technique that provides employees with more variety and responsibility in their jobs
  24. Job Enlargement
    expanding a worker's assignments to include additional but similar tasks
  25. Job Redesign
    a type of job enrichment in which work is restructured to cultivate the worker-job match
  26. Behavior Modification
    a systematic program of reinforcement to encourage desirable behavior
  27. Flextime
    a system in which employees set their own work hours within employer-determined limits
  28. Part-Time Work
    permanent employment in which individuals work less than a standard work week
  29. Job Sharing
    an arrangement whereby two people share one full-time position
  30. Telecommuting
    working at home all the time or for a portion of the work week
  31. Empowerment
    making employees more involved in their jobs by increasing their participation in decision making
  32. Employee Ownership
    a situation in which employees own the company they work for by virtue of being stockholders
  33. Team
    a group of workers functioning together as a unit to complete a common goal or purpose
  34. Problem-Solving Team
    a team of knowledgeable employees brought together to tackle a specific problem
  35. Virtuoso Team
    a team of exceptionally highly skilled and talented individuals brought together to produce significant change
  36. Self-Managed Teams
    groups of employees with the authority and skills to manage themselves
  37. Cross-Functional Team
    a team of individuals with varying specialties, expertise, and skills that are brought together to achieve a common task
  38. Virtual Team
    a team consisting of members who are geographically dispersed but communicate electronically
Card Set
Business: Chapter 10
Business: Chapter 10