MGMT Ch. 11

True

The ability to cope, empathize with other, and be self motivated.

Organizational Behavior

Role

is the process of interpreting and understanding one's enviornment.

Behaviors

is the tendency to attribute to an individiual the characteristics one believes are typical of the group to which that individual belongs.

is the extent to which you feel positively or negatively about various aspects of your work.

is the activity of inferring causes for observed behavior.

which is dedicated to better understanding and management of people at work.

indicates how much people believe they control their fate through their own efforts.

A state of emotional, mental, and even physical exhaustion.

A set of behaviors that are expected of occupants of a specific position

are abstract ideals that guide one's thinking and behavior across all situations.

or administrative changes that managers can make to reduce the stressors that lead to employee burnout.

is the activity of inferring causes for observed behavior.

are types of behavior that harm employees and the organization as a whole.

in which we form an impression of an individual based on a single trait.

someone who is more apt to take initiative and persevere to influence the enviornment.

• 1. Selective Perception
• 2. Stereotyping
• 3. Halo Effect
• 4. Casual Attribution

is the extent to which people are able to observe their own behavior and adapt it to external situations.

• 1. extroversion
• 2. agreeableness
• 3. conscientiousness
• 4. emotional stability
• 5. openness to experience

How intellectual, imaginiative, curious and broad-minded one is

People attribute another person's behavior to his or her personal characterstics rather than to situational factors.

people tend to take more personal responsibility for success than for failure.