Which of the following cleaning compounds should you include in your cleaning kit?
A) Alcohol-based monitor wipes
Which of the following features should you look for when selecting a vacuum cleaner for your cleaning kit?
D) Non-static generating
Which of the following features should you look for when selecting a vacuum cleaner for your cleaning kit?
D) A vacuum cleaner that blows as well as vacuums
Which of the following statements about cleaning monitors and display devices is true?
A) You should clean the monitor while it is powered off and with the power plug removed to avoid getting a shock.
Which of the following is most helpful in keeping a computer cool?
C) Vacuum dust from the system.
Which of the following are common tools used to physically clean a computer?
A) Compressed Air
Which of the following are common tools used to physically clean a computer?
C) Lint-free cloth and alcohol based cleaner.
Which of the following are common tools used to physically clean a computer?
C) Vacuum
Proper keyboard maintenance includes:
B) Vacuuming
Which of the following are common tools used to physically clean the inside of a computer?
C) Compressed air
Which of the following are common tools used to physically clean the inside of a computer?
B) Natural bristle brush
To dislodge dust and lint from a keyboard, you can use:
D) Compressed air
to clean up spilled toner, NEVER use a:
A) Household vacuum
Which tool would you use to grab and lift small objects?
A) 3-prong holder
Which tool would you use to measure electrical properties such as voltage, amps, and resistance?
a)Multimete
rb)IC extractor
c)Crimper with interchangable die
d)Mini electronic combination wrench set
a)Multimeter
What are loopback plugs used for?
C) Testing ports by returning output signals as input
Which of the following is the most common CD-ROM interface on home and office computers?
A) IDE/EIDE (ATAPI)
Which of the following is true of most current computer systems?
C) The BIOS can auto-detect IDE devices
You have a computer system with two IDE channels built onto the motherboard. You add a PCI expansion card that provides an additional four IDE channels. What is the maximum number of IDE devices that can be attached to the system?
E) 12
You are working at a Windows 2000 Professional workstation and need to create a logical drive. Which tool offers access to the Create Partition wizard that can be used to create this?
C) Disk Management
Which of the following is the correct order for the installation of a new USB device and the driver files that shipped with it?
B) Install the device driver using the manufacturer's installation instructions. Attach the device. Complete the Add a Device wizard when it pops up.
You have installed a new device in the system, and have run the Add New Hardware Control Panel applet. Under what circumstance would it be appropriate to continue with the wizard if the device was not discovered?
B) The device does not support Plug and Play
Jim, the sales manager, uses a Windows XP Professional computer that has a single hard disk. The disk currently contains two primary partitions, one extended partition, and some free space.
You want to use the free space on the computer's hard drive to create a new simple volume for storing applications. What should you do?
A) In Disk Management, upgrade the disk to be a dynamic disk. Right-click the free space, then click Create Volume.
Your company uses Windows XP Professional as a desktop operating system. You need to install a new Plug-and-Play print device on a user's computer. The printer uses a parallel port interface.
You connect the print device to the computer's parallel port and turn the print device on. You want to use the drivers provided by the manufacturer rather than those that ship with Windows. What should you do?
A) Run the setup program provided by the print device's manufacturer.
You have a video card with a D-sub connector and a DVI-D connector. Which of the following combinations of monitors can you connect to the video card without additional conversion units (assuming you have the necessary cables)?
D) Analog CRT monitor and digital LCD monitor.
You would like to purchase a video card that allows you to connect two LCD monitors using digital connections. Which of the following connector combinations present on a video card will allow you to do this?
B) Video card with two DVI-I ports
You would like to purchase a video card that allows you to connect two LCD monitors using digital connections. Which of the following connector combinations present on a video card will allow you to do this?
D) Video card with a single DMS-59 port
You have a motherboard with 4 built-in SATA connectors. What is the maximum number of SATA devices you can connect to the motherboard using the built-in ports?
E) 4
How many PATA devices can be installed ona typical ATX motherboard?
E) 4
You have just purchased a new plug and play sound card that uses a PCI slot. What should you do before installing the device in your Windows XP system?
D) Check the HCL to make sure the device is compatible with Windows XP.
You have just purchased a new plug and play sound card that uses a PCI slot. What should you do before installing the device in your Windows XP system?
A) Download the latest driver from the manufacturer's Web site.
Of the following, which would most likely cause a random system lockup?
A) An overheated processor
When you move the mouse, the mouse cursor on the screen has trouble moving. What is most likely the problem?
A) The rollers inside the mouse are dirty
What is the best way to prevent problems with a mouse?
A) Clean the rollers occasionally
The display is using strange colors. Which of the following is a solution to this problem?
B) Increase the color depth
You place a new CD-ROM disc in a CD-ROM drive and then double-click the CD-ROM drive in the operating system interface. However, an error message appears stating that the drive is not accessible. What should you do?
B) Wait. Then try again.
When you try to read on particular CD-ROM disc, you receive an error message. Other discs work fine. Which of the following is most likely the problem?
C) Dirty disc
When you try to read on particular CD-ROM disc, you receive an error message. Other discs work fine. Which of the following is most likely the problem?
B) Incorrect disc format
A 1 GB IDE hard drive has been installed and used on a computer for six months. However, it was installed incorrectly without sector translation. Therefore, only 504 MB is currently available for use. What should your first step be to fix this problem?