A+ Chapter 1

Which of the following cleaning compounds should you include in your cleaning kit?
A) Alcohol-based monitor wipes
B) Ammonia-based toner wipes
C) Chlorinated mouse wipes
D) Complementary metal oxide keyboard wipes

Which of the following features should you look for when selecting a vacuum cleaner for your cleaning kit?
A) Static induction motor
B) Dynamic generating
C) Coarse grade bag
D) Non-static generating

Which of the following features should you look for when selecting a vacuum cleaner for your cleaning kit?
A) Dynamic generating
B) Static induction motor
C) Coarse grade bag
D) A vacuum cleaner that blows as well as vacuums

Which of the following statements about cleaning monitors and display devices is true?
A) You should clean the monitor while it is powered off and with the power plug removed to avoid getting a shock.
B) Most new monitors are self-cleaning and should not be cleaned using external methods.
C) Monitors are best cleaned while powered on so that you will be able to observe the effectiveness of your cleaning.
D) An LCD monitor is best cleaned using a lint rag and glass cleaner.

Which of the following is most helpful in keeping a computer cool?
A) Install a thermostat in the fan circuit.
B) Remove a slot cover from the back of the computer.
C) Vacuum dust from the system.
D) Use a high-wattage power supply.

Which of the following are common tools used to physically clean a computer?
A) Compressed Air
B) Grounding Strap
C) Boot disk

Which of the following are common tools used to physically clean a computer?
A) Grounding strap
B) Boot disk
C) Lint-free cloth and alcohol based cleaner.

Which of the following are common tools used to physically clean a computer?
A) Grounding strap
B) Boot disk
C) Vacuum

Proper keyboard maintenance includes:
A) Washing the entire keyboard in a dishwasher
B) Vacuuming
C) Using a petroleum-based cleaner to remove sludge under frozen keys
D) Cleaning sticky keys with nail polish remover

Which of the following are common tools used to physically clean the inside of a computer?
A) Damp rag
B) Wire brush
C) Compressed air

Which of the following are common tools used to physically clean the inside of a computer?
A) Wire brush
B) Natural bristle brush
C) Damp rag

To dislodge dust and lint from a keyboard, you can use:
A) Nail polish remover
B) A saturated sponge
C) A steady stream of water
D) Compressed air

to clean up spilled toner, NEVER use a:
A) Household vacuum
B) Toner Vacuum
C) Damp cloth
D) Scoop

Which tool would you use to grab and lift small objects?
A) 3-prong holder
B) Multimeter
C) IC extractor
D) Crimper with interchangable die

Which tool would you use to measure electrical properties such as voltage, amps, and resistance?
a)Multimete
rb)IC extractor
c)Crimper with interchangable die
d)Mini electronic combination wrench set

What are loopback plugs used for?
A) Connecting computers together without using network cards or modems
B) Grabbing and lifting small objects
C) Testing ports by returning output signals as input
D) Removing broken pints from within sockets

Which of the following is the most common CD-ROM interface on home and office computers?
A) IDE/EIDE (ATAPI)
B) SCSI
C) Parallel port
D) Sound card (proprietary)
E) Serial port

Which of the following is true of most current computer systems?
A) The IDE interface is on an expansion card
B) They are rarely compatible with IDE devices
C) The BIOS can auto-detect IDE devices
D) You must manually configure drive parameters such as cylinders and heads to store them in the CMOS

You have a computer system with two IDE channels built onto the motherboard. You add a PCI expansion card that provides an additional four IDE channels. What is the maximum number of IDE devices that can be attached to the system?
A) 36
B) 4
C) 24
D) 8
E) 12
F) 6

You are working at a Windows 2000 Professional workstation and need to create a logical drive. Which tool offers access to the Create Partition wizard that can be used to create this?
A) Disk Administrator
B) Fdisk
C) Disk Management
D) Partition Manager

Which of the following is the correct order for the installation of a new USB device and the driver files that shipped with it?
A) Connect the device. No driver installation is required for USB devices.
B) Install the device driver using the manufacturer's installation instructions. Attach the device. Complete the Add a Device wizard when it pops up.
C) Attach the device. Complete the Add a Device wizard when it pops up to install the device driver.
D) Attach the device. Cancel the Add a Device wizard when it pops up. Install the device driver using the manufacturer's installation instructions.

You have installed a new device in the system, and have run the Add New Hardware Control Panel applet. Under what circumstance would it be appropriate to continue with the wizard if the device was not discovered?
A) The device driver was installed before the device was installed
B) The device does not support Plug and Play
C) The device connects to the USB bus
D) The device does not require a driver

Jim, the sales manager, uses a Windows XP Professional computer that has a single hard disk. The disk currently contains two primary partitions, one extended partition, and some free space.

You want to use the free space on the computer's hard drive to create a new simple volume for storing applications. What should you do?
A) In Disk Management, upgrade the disk to be a dynamic disk. Right-click the free space, then click Create Volume.
B) In Disk Management, upgrade the free space to a dynamic volume. Right-click the free space, then click Create volumel.
C) In Disk Management, select the free space, then click Create volume on the Disk menu.
D) In Disk Management, format all partitions with the NTFS file system.
E) In Disk Management, right-click the free space, then click Simple volume.

Your company uses Windows XP Professional as a desktop operating system. You need to install a new Plug-and-Play print device on a user's computer. The printer uses a parallel port interface.

You connect the print device to the computer's parallel port and turn the print device on. You want to use the drivers provided by the manufacturer rather than those that ship with Windows. What should you do?
A) Run the setup program provided by the print device's manufacturer.
B) Run the Add Printer wizard and scan for the Plug-and-Play print device.
C) Enable Enhanced Parallel Port (EPP) support in the system BIOS.
D) Update the print device's drivers using Device Manager.
E) Use the File Signature Verification utility to sign the manufacturer's drivers.

You have a video card with a D-sub connector and a DVI-D connector. Which of the following combinations of monitors can you connect to the video card without additional conversion units (assuming you have the necessary cables)?
A) Analog CRT monitor and analog LCD monitor.
B) Two digital LCD monitors.
C) Two analog CRT monitors.
D) Analog CRT monitor and digital LCD monitor.

You would like to purchase a video card that allows you to connect two LCD monitors using digital connections. Which of the following connector combinations present on a video card will allow you to do this?
A) Video card with two D-sub ports
B) Video card with two DVI-I ports
C) Video card with one DVI-I port and one D-sub port
D) Video card with one DVI-D port and one D-sub port

You would like to purchase a video card that allows you to connect two LCD monitors using digital connections. Which of the following connector combinations present on a video card will allow you to do this?
A) Video card with one DVI-I port and one D-sub port
B) Video card with two D-sub ports
C) Video card with one DVI-D port and one D-sub port
D) Video card with a single DMS-59 port

You have a motherboard with 4 built-in SATA connectors. What is the maximum number of SATA devices you can connect to the motherboard using the built-in ports?
A) 64
B) 16
C) 32
D) 8
E) 4

How many PATA devices can be installed ona typical ATX motherboard?
A) 1
B) 16
C) 2
D) 8
E) 4

You have just purchased a new plug and play sound card that uses a PCI slot. What should you do before installing the device in your Windows XP system?
A) Enable Windows Update so the latest drive is downloaded automatically.
B) Use jumpers on the card to assign IRQ and memory addresses.
C) Check the BIOS to see which system resources are free that can be assigned to the card.
D) Check the HCL to make sure the device is compatible with Windows XP.

You have just purchased a new plug and play sound card that uses a PCI slot. What should you do before installing the device in your Windows XP system?
A) Download the latest driver from the manufacturer's Web site.
B) Enable Windows Update so the latest drive is downloaded automatically.
C) Use jumpers on the motherboard to configure the soundboard.
D) Check the BIOS to see which system resources are free that can be assigned to the card.

Of the following, which would most likely cause a random system lockup?
A) An overheated processor
B) A loose monitor cable
C) A dirty mouse ball/roller assembly
D) A slow hard disk drive

When you move the mouse, the mouse cursor on the screen has trouble moving. What is most likely the problem?
A) The rollers inside the mouse are dirty
B) The cable is not connected properly
C) You are using a serial mouse
D) The cable is faulty

What is the best way to prevent problems with a mouse?
A) Clean the rollers occasionally
B) Use a serial mouse rather than a PS/2 mouse
C) Avoid using a mouse pad
D) Replace the cable occasionally

The display is using strange colors. Which of the following is a solution to this problem?
A) Decrease the resolution
B) Increase the color depth
C) Increase the resolution
D) Increase the amount of memory on the video card

You place a new CD-ROM disc in a CD-ROM drive and then double-click the CD-ROM drive in the operating system interface. However, an error message appears stating that the drive is not accessible. What should you do?
A) Try to repeat the error with another CD-ROM disc.
B) Wait. Then try again.
C) Eject the disc. Then replace the disc and try again.
D) Eject the disc. Make sure it is not upside down. Then try again.

When you try to read on particular CD-ROM disc, you receive an error message. Other discs work fine. Which of the following is most likely the problem?
A) Misaligned laser
B) The CD-ROM drive spins too fast
C) Dirty disc

When you try to read on particular CD-ROM disc, you receive an error message. Other discs work fine. Which of the following is most likely the problem?
A) Misaligned laser
B) Incorrect disc format
C) The CD-ROM drive spins too fast

A 1 GB IDE hard drive has been installed and used on a computer for six months. However, it was installed incorrectly without sector translation. Therefore, only 504 MB is currently available for use. What should your first step be to fix this problem?
A) Set sector translation to LBA mode, if possible
B) Set sector translation to Large mode
C) Back up the hard drive