OrgComm7

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  1. What is in the opening of a bad news memo?
    Begin with a neutral statement that logically leads to the refusal or bad news.
  2. What is in the body of a bad news memo?
    • -Present facts, analysis, and reasons for the refusal or bad news
    • -State bad news using positive tone and de-emphasis techniques
    • -Include a counterproposal or "silver lining" idea
  3. What is in the closing of a bad news memo?
    -Provide info that shifts the focus away from the refusal or bad news and to a continuing relationship with the receiver.
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47299
Card Set
OrgComm7
Description
OrgComm7
Updated
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