psych: communication and behavior

  1. alderian behavior model
    four styles, mix and match (1 or 2 with 3 or 4)
  2. active vs passive
    constructive vs destructive
    four adlerian behavior models
  3. visual, artificial, natural, non-verbal
    four systems of communication
  4. natural communication
    • words written, sung, or said; verbal communications
    • PISS
  5. prosody
    • the rythm of your voice
    • one aspect that changes the meaning of words w/o changing the word
  6. intonation
    • the inflection (rise and fall) of your voice
    • pitch, tone, volume, statements vs question
    • one aspect that changes the meaning of words w/o changing the word
  7. speed
    • how quickly or slowly you speak
    • one aspect that changes the meaning of words w/o changing the word
  8. stress
    • where the emphasis is put
    • one aspect that changes the meaning of words w/o changing the word
  9. proxemics
    the space you keep between yourself and others
  10. edward hall
    first to study proxemics
  11. public zone
    occupied by strangers, 12 ft or greater
  12. social zone
    where busness is conducted, four to twelve feet
  13. personal zone
    people you know, 18 inches to four feet
  14. intimate space
    18 inches to CONTACT ;]
  15. attractivness
    • 1. dialated pupils
    • 2. symmetry
  16. 1st impression
    • taks 3-4 seconds
    • 90% visual-- clothing, hygene, body language
  17. eye contact
    speaker does not hold, listener does
  18. attitudes
    feelings, usually based on beliefs, that predispose our reaction to something/one
  19. foot-in-the-door phenomenon
    first agreeing to small actions makes it easier to gradually agree to larger and larger actions
  20. dissonance
    the tension we feel when our attitudes and actions do not agree
  21. cognitive dissodence theory
    to relieve the discomfort of inconsistent thoughts and actions we change our attitudes to justify the act
  22. conducted the shock experiment to study how we respond to commands; 63% complied fully
  23. obedience is highest when:
    1. the authorative figure seems legit and is physically present
    2. the authorative figure is suported by prestigeous institute
    3. the victim is at a distance
    4. no other participants are seen disobeying
    obedience is highest when:
  24. body language
    how we carry our body conveys how we feel and act
  25. social rules
    govern much of our body language
  26. implicit personality theory
    the assumptions we make about how people behave and what traits or characteristics go together; different people may have different 'theory' on the same person
  27. stereotype
    an exaggerated set of assumptions about a group or individual who seems to belong to that group
  28. attribution theory
    an analysis of how we interpret and undertand others behavior
  29. dispositional factors
    personal characteristics/behaviors based on our mood
  30. situational factors
    our behavior as it is influenced by the environment; factors found in the situation that affect our behavior
  31. self-serving bias
    • explanation of our behavior in a way that perserves our self-confidence
    • losers vs winners
    • we usually explain our actions by the situation and other by disposition
  32. fundamental attribution error
  33. behavior=situation+disposition/individual
    • we incorrectly interpret the actions of others by weighing either the situation or the person more than the other
    • we usually explain our actions by the situation and other by disposition
  34. actor-observer bias
    how we percieve all depends on where we are standing
  35. interdependence
    an action of one member affects the others in a group
  36. task functions
    goals directed to getting a job done
  37. social functions
    goals directed to filling an emotional need of its members
  38. norms
    rules for behavior or attitude; more like habits than rigid rules
  39. ideology
    common ideas, values, and attidudes shared by a group
  40. commitment
    a groups requirement of personal sacrifice and participation
  41. group structure
    the roles of various members and how these roles are interrelated
  42. sociogram
    how psychologists analyze group structure
  43. diffusion of leadership
    each person assumes someone else should take responsibility
  44. trivialize
    to minimize the need for a response; talk yourself out of doing something, explaining away the importance of the situation
  45. task leaders
    leaders who focus on getting the job done
  46. social leaders
    leaders who focus on the wellbeing of the group members
  47. 37% agreed with a group of three or more
    14% agreed with a group of two
    unanimity>size of majority
    asch line expriment
  48. social facilitation
    responding stronger to a simple task in presense of others
  49. social loafing
    people work less when in groups than if they were working alone
  50. deindividuation
    losing ones self-control in a group situation
  51. group polarization
    the strengthening of a main group idea with discussion
  52. group think
    • a group wants to get along so they come to consensis that isnt realiztic
    • fueled by overconfidence, self-justification and group polarization
  53. altruism
    holding the welfare of others above your own; selfless
  54. 1. notice
    2. interpret as emergency
    3. feel responsibility
    bystander intervention
  55. bystander affect
    bystander is less likely to help if other bystanders are present
  56. social exchange theory
    all behaviors are marked with self-interest; we aim to maximize benefits and minimize cost
  57. reciprocity norm
    the expectaion to return help to those who have helped us
  58. social-responsibility norm
    helping those who need help
  59. superordinate goals
    shared goals that outweigh differences among a group because it requires cooperation
  60. zimbardo
    prison experiment
Card Set
psych: communication and behavior
test date nov 3