op management 6a

  1. Job Design
    function of specifying the work activities of an individual or group in an organizational setting
  2. work physiology (physical consideration)
    sets work-rest cycles according to the energy expended in various parts of the job. the harder the work, the more the need for rest periods
  3. ergonomics (physical consideration)
    describe the study of the physical arrangement of the work space together with tools used to perform a task. fit the work to the body rather than forcing the body to conform to the work
  4. work measurement
    a process of analyzing jobs for the purpose of setting time standards
  5. why use work measurement (4)
    • Schedule work and allocate capacity
    • Motivate and measure work performance
    • Evaluate performance
    • Provide benchmarks
  6. Work sampling
    use interference to make statements about work activity based on a sample of the activity
  7. ratio delay (work sampling)
    activity time percentage for workers or equipment
  8. performance measurement (work sampling)
    relates work time to output (performance index)
  9. time standards (work sampling)
    standard task times
  10. basic compensation systems
    Hourly pay, straight salary, pieces rate, commissions
  11. pay-for-performance
    paying employees bsed on their performance works- improvements in productivity and quality
  12. specialization of labor
    simple, repetitive jobs are assigned to each worker
  13. job enlargement
    specialized work is made more interesting by giving the worker a greater variety of tasks (horizontally) or by getting a worker involved in planning, organization and inspection (vertically)
  14. horizontally mixed with vertically is
    job enrichment
  15. sociotechnical systems
    philosophy that focuses more on the interaction between technology and the work group. attempts to develop jobs that adjust the production process technology to the needs of the worker and work group
  16. time study
    separation of a job into measurable parts with each element timed individually. individual times are then combined and allowances are added to calculate a standard time
  17. predetermined motion time data systems (PMTS)
    systems for deriving a time for a job by summing data from tables of generic movement times developed in the laboratory
  18. elemental data
    used to derive a job time by summing times from a database of similar combinations
  19. normal time
    time that a normal operator would be expected to take to complete a job without the consideration of allowances
Card Set
op management 6a
operations 6A vocab