mgmt340-ch9

• - Groups of two or more people
• - Exist to fulfill a purpose
• - Interdependent - interact and influence each other
• - Mutually accountable for achieving common goals
• - Perceive themselves as a social entity

• - All teams are groups
• - Groups are people who interact for some purpose.

• Formal - task/secondary
• Informal - social/primary

Informal groups exist for bonding and connection, providing social identity, and for emotional support.

Subgroups are smaller group within a larger group that share given characteristic/interest/background.

Clique is a subgroup that won't let others join them.

Teams are defined by their task interdependence and mutual accountability, whereas groups are not. (e.g. group of employees enjoying lunch together every now and then)

• Compared with individual working alone, teams tend to:
• - Make better decisions
• - Make better products and services due to more knowledge and expertise.
• - Increase employee engagement
• - Most teams have more fun than individuals working alone.

Hot teams are "hot" because of top-level performance.

• - Fulfills performance objectives assigned to team.
• - Fulfills social needs and well-being of team members.
• - Maintains team's survival.

The extent to which team members must share common inputs to their individual tasks, need to interact in the process of executing their work, or receive outcomes (such as rewards) that are partly determined by the performance of others.

• - Standards of behavior and expectations that are enforced by sanction that teams create to regulate members' behavior.
• - Adherence to norms is a key determinant of emergent group status, or one's relative position in group.
• - Norms develop through: initial team experiences, critical events in team's history, and experience/value members bring to the team.

• Roles are set of behaviors people are expected to perform in certain positions.
• - Formally assigned and/or informally acquired.

• Task Roles
• - Idea initiator, consensus tester, implementer, opinion tester, summarizer.

• Social Roles
• - Harmonizer, gate keeper, supporter.

• - The degree of attraction people feel toward the team and their motivation to remain members.
• - Team and members perceived as psychologically attractive.
• - Emotional - team is part of person's social identity.

When people exert less effort that perform at a lower level when working in groups rather than when working alone.