MGMT 340 Ch. 11

• The process by which information is transmitted and understood between two or more people
• Transmitting the sender’s intended meaning (not just symbols) is key of good communication

put into words or symbols

Form message--> Encode--> Receive -->Decode--> Form feedback--> Encode--> Receive--> Decode

Slide 50

The automatic process of sharing another person’s emotions by mimicking their facial expressions and other nonverbal behavior

• Ex: like when someone slouches... we would do the same thing
• Ex: we are in good mood and surrounded by bad mood ppl-----> we get into a bad mood

Slide 53

• Verbal differences- Language
• Nonverbal differences-Voice intonation, Facial expressions, Physical distance

• Ex: Eat sushi bad form to place chopsticks on plate. Have to set on a holder/ make one.
• pg. 56

rely on nonverbal communication and situational cues

rely on verbal communication and more logical information