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Operations Management
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Major Decisions for Effective Processes
Process Structure, Resource Flexibility, Capital Intensity, and Customer Involvement
Process Structure
(Major Decisions for Effective Processes)
Customer-contact position (services)
Product-process position (manufacturing)
Layout
Resource Flexibility
(Major Decisions for Effective Processes)
Specialized
Enlarged
Capital Intensity
(Major Decisions for Effective Processes)
Low automation
High automation
Customer Involvement
(Major Decisions for Effective Processes)
Low involvement
High involvement
Strategy for Change
(Major Decisions for Effective Processes)
Process reengineering
Process improvement
Author
Kyra
ID
41139
Card Set
Operations Management
Description
Ops Management midterm study guide
Updated
2010-10-10T20:26:47Z
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