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Client (family) facilitation
- Confidential responsibility
- Knowledgeable and fractual representation
- Equitable professional service to all
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Confidentiality
to hold certain information in trust & not disclose without proper authorization or authority
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knowledgeable and factual representation
the funeral director should insure that all advice given is for the benefit of the consumer and not the funeral home
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it is necessary for the funeral director to be knowledgeable, honest, factual and up-to-date on all of the following;
- a. disposition options
- b. service options
- c. merchandise options
- d. financial issues & options
- e. custody or trusteeship of personal effects & the body and how to to make sure they are secure
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equitable professional service to all a funeral director must be prepared to provide the same service to every person, regardless of any of the following;
- a. race or ethnicity
- b. religious beliefs
- c. personal preferences
- d. medical circumstances
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ethnicity
the cultural hertiage or identity of a group based on factors such as language or country or origin.
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allied professions/ community relationships
- profession that are related to funeral servcice in some way
- ex;
- medical
- clergy
- legal
- florist
- cemetaries
- cremation facilities
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we will constantly be dealing with people in the medical profession many of the following ways:
- hospitals
- morgue
- emergency room
- hospice care
- home healthcare
- doctors, nurses, medical facility personnel
- medical examiner/ coroner/justice of the peace
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clergy
- many people, a funeral is an important religious event
- clergy are in a prime position to recommend a funeral director to families
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legal you will often deal with the legal profession in the following ways:
- sometimes dealing with a will
- fullfilling the funeral wishes of the deceased
- receovering payment from an estate
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Cemetarians/funeral directors and cemetarians should strive to work together because they share many things in common;
- serve bereaved families
- pre-need & at need sales
- goverment regulations
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cremation facility personnel
should always ensure that all legal documents are obtained & maintained a requirement of both parties
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