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Communication
Transmission of a message sent by an encoder to a decoder through verbal, non verbal, or written channels
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Transactional
Exchange of active communication simultaneously
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Pragmatic
Takes practical approach to problems
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Listening
- 1. Attend
- 2. Assign
- 3. Respond
- 4. Remember
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Haptics
Touching, shake hands, pat on shoulder, embrace, hold hands.
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Proxemics
The space around you- Intimate, personal, social, and public spaces, territory.
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Kinesics
Bodylanguage, appearance (hair, clothing, teeth, body size, facial, fingernails)Eye contact, gestures, posture, glasses, blinking, smile, frown.
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Chronemics
How time is structured—time messaging. (always late, always watching the clock/asking time, waste time)
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Equivocal
Words with more than one meaning.
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Rapport
Relationship, especially one of mutual trust or emotion affinity.
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Consensus
Decision making method in which the group as a whole makes a decision that each member is willing to support.
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Brainstorm
An approach to idea generation that encourages free thinking and minimizes conformity.
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Groupthink
Condition in which group members are unwilling to critically examine ideas because of their desire to maintain harmony.
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Norms
Informal rules about what behavior is appropriate in a group.
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Rhetorical
Question with an obvious answer, which does not call for a response.
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Thesis Statement
Single sentence that summarizes the central idea of a presentation.
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Transition
Statement used between parts of a presentation to help listeners understand the relationship of parts to one another and to the thesis.
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General Goal
Broad indication of the purpose of speech; inform, persuade, or entertain.
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Specific Goal
Concrete statement of what response a speaker is seeking as the results of his or her remarks.
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Problem Solving/ Reflective Thinking Sequence
- Seven step problem solving approach developed by John Dewey.
- 1.Define the Problem
- 2.Identify ends both parties seek
- 3. Brainstorm possible Solutions
- 4. Evaluate Alternatives Solutions
- 5. Implement Best Solution
- 6. Follow Up
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