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The critical analysis and radical redesign of existing business processes to achieve breakthrough
improvements in performance measures is the definition of:
a. Business Process Redesign
b. Business Process Management
c. Business Process Improvement
d. Business Process Innovation
e. Business Process Monitoring
Business Process Redesign
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Which of the following is not an example of a business process schema:
a. UML
b. BPEL
c. YAWL
d. XPDL
e. All of the above are schemas
All of the above are schemas
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The leveraging of technology or specialist process vendors to provide and manage an organization's critical and/or non-critical enterprise processes defines:
a. Business Process Outsourcing
b. Business Process Offshoring
c. Front office outsourcing
d. Back office outsourcing
e. Business Service outsourcing
Business Process Outsourcing
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A set of logically related tasks performed to achieve a defined business outcome is the definition of:
a. Process design
b. A service
c. A business process
d. Information gathered from many different
knowledge workers
e. A service repository
f. None of the above
A business process
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When redesigning business processes, if you are making incremental, local changes, this type of redesign is:
a. Process improvement
b. Automation
c. Process re-engineering
d. Process simplification
e. None of the above
Process improvement
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The activities of BPM include:
a. Process design
b. Process execution
c. Process monitoring
d. A and C
e. A, B, and C
A, B, and C
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When redesigning business processes, if you are making changes across the enterprise that are step changes, this type of redesign is:
a. Process improvement
b. Automation
c. Process re-engineering
d. Process simplification
e. None of the above
Process re-engineering
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Which of the following is true?
a. Process simplification is more risky than
automation
b. Automation yields more benefits than process
improvement
c. Business re-engineering is less strategic than
process re-engineering
d. A, B, and C are all true
e. None of the above are true
None of the above are true
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An enterprise-wide set of activities which organizations can perform to either optimize their business processes or adapt them to new organizational needs is the definition of:
a. Business Process Management
b. Business Process Re-invention
c. Business Process Design
d. Business Process Execution
e. None of the above
Business process management
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Business processes should be outsourced if..
a. The process performance is above average
b. The process has a low number of
transactions
c. The cost efficiencies can be gained
d. It is a single client operation
e. It is a point-to-point process
The cost efficiencies can be gained
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