IT Quiz 1

Trends in data are headed towards:
a) Emphasis on application data files
b) Emphasis on knowledge management
c) Emphasis on data reduction
d) All of the above

Organizations are attempting to create a new work environment that incorporates:
a) Slower business cycles
b) An electronic foundation
c) Greater emphasis on hierarchical management
d) None of the above

The detailed instructions that control the operations of a computer system defines:
a) Software
b) Hardware
c) Systems Specifications
d) Procedures
e) None of the above

According to Simon, managers go through the decision-making process in what order?
a) Intelligence, choice, design, implementation
b) Intelligence, design, choice, implementation
c) Design, intelligence, choice, implementation
d) None of the above

Information that people use to support their decision making efforts describes:
a) Business information
b) IT-enabled transformation
c) Business Intelligence
d) Knowledge
e) None of the above

The role of IT in systems today is:
a) Operational partner
b) Transactional partner
c) Technological partner
d) Strategic partner
e) None of the above

Trends in computer hardware are headed toward:
a) Increasing distribution
b) Increasing centralization
c) Increasing IT control
d) None of the above

The Internet has moved the business model from ____________ to __________.
a) demand-pull, supply push
b) supply-push, demand-pull
c) supply-pull, demand-push
d) demand-push, supply-push

Software that connects two disparate applications, allowing them to communicate with each other and to exchange data best describes:
a) Middleware
b) Web Services
c) Enterprise application integration
d) Web integration
e) Services

This is an approach that improves the way a company finds raw components it needs to make a product or service, manufactures that product or service, and delivers it to customers.
a) Customer relationship management
b) Supply chain management
c) Production supply management
d) Strategic alliance management
e) Value chain management

If an airline were to partner with a hotel chain to offer online packages to consumers would be creating this type of partnership?
a) Vendor Collaboration
b) Co-opetition
c) Strategic Co-opetition
d) Strategic Alliance
e) Industry Alliance

The process of predicting when a computer hardware system becomes saturated to ensure that adequate computing resources are available for work of different priorities and that the firm has enough computing power for its current and future needs best describes...
a) Information systems planning
b) Enterprise planning
c) Resource planning
d) Capacity planning
e) Storage planning

Information systems can be used to create this through the use of innovative and difficult to reproduce (or expensive) technologies for potential competitors?
a) Bargaining power
b) Differentiation systems
c) Cost production
d) Barriers to entry
e) Market constrictions

Which of the following best describes a data warehouse?
a) A logical collection of information
b) Information gather from many different knowledge workers
c) A collection of data used to support transactional processing
d) A system used by internal and external partners
e) All of the above

The value chain framework suggests that competition stems from two sources: lowering the cost to perform activities and?
a) Creating high switching costs for consumers
b) Inventory control mechanisms
c) Adding value to a product or service
d) Creating an efficient supply chain
e) Adding strategic alternatives for value

Which of the following refers to the ability of a computer, product, or system to expand to serve a larger number of users without breaking down?
a) Scalability
b) Reintermediation
c) Modifiability
d) Expandability

Which of the following is not a major trend in the management of information technology?
a) Outsourcing
b) IT governance
c) Shift toward application delivery
d) All of the above

Which of the following is true of the work environment of today?
a) An increased dependence to work
electronically
b) The need to support continuous change
c) The need to leverage knowledge globally
d) All of the above

Competitive advantage is difficult to sustain for any length of time. However, a company could seek to protect against resource imitation, substitution, or __________?
a) Transfer
b) Completion
c) Creation
d) Modification
e) Alteration

Which of the following costs are included in the Total Cost of Ownership (TCO):
a) Initial purchase cost
b) Cost of upgrades
c) Maintenance
d) Technical support and training
e) All of the above

Trends in computer software are headed towards:
a) Increased use of purchased software
b) Increasing network-centricity
c) Increased end-user computing
d) All of the above

Which of the following affects how IT is used within an organization?
a) Economic conditions
b) Societal mores
c) Labor
d) All of the above

Which one of the following would NOT be considered an information resource that is available to a firm?
a) Information and knowledge
b) Proprietary technology
c) End users of IS
d) Business processes
e) Customer interaction

Which of Porters 5 competitive forces includes such activities as strategic use of information resources such as - Switching costs, access to distribution channels, and economies of scale?
a) Bargaining power of suppliers
b) Threat of substitute products
c) Potential threat of new entrants
d) Bargaining power of buyers
e) Industry competitors

This is a natural extension of applying the value chain model to customers?
a) Customer relationship management (CRM)
b) System relationship management (SRM)
c) Consumer value chain (CVC)
d) Customer value chain management (CVM)
e) Porter's 5 Fs System

Trends in telecommunications are headed towards:
a) Emphasis on wireless work environments
b) Emphasis on stand-alone systems
c) Emphasis on private networks
d) All of the above

If an organization has e-enabled its business it is:
a) Expanding its brick-and-mortar operations
b) Integrating the Internet into how it works
c) Offering goods an services internationally
d) All of the above

Which of the following are characteristics of high quality information?
a) Accuracy
b) Completeness
c) Parity
d) A, B, and C
e) A and B, but not C