-
What is communication competence?
Ability to get your point across by maintaing or enhancing your relationship with the other person.
-
List the general guidelines to be a competent communicator.
- 1. Ability to use wide range of behaviors.
- 2. Ability to choose the most appropriate behavior.
- 3. Skill at performing these behaviors.
- 4. Cognitive complexity.
- 5. Self-monitoring.
- 6. Commitment.
-
What are the stages you go through when learning a new skill?
Being aware, awkward, consciously skilled, and integrated.
-
What is perception checking?
A tool to interpret another's behavior without commiting offense to the other person.
-
What are the components of perception checking?
- 1. Description of the behavior you notice.
- 2. At least two possible interpretations of the behavior
- 3. A request for clarification about how to interpret the behavior.
-
Components of empathy?
Perspective taking, emotional, and concern.
-
What is the difference between empathy and sympathy?
Empathy doesn't always include feelings. It only gives you a personal sense of the situation.
-
What is the pillow method?
- Used to build empathy. It consists of 4 positions:
- 1. I'm right, you're wrong.
- 2. You're right, I'm wrong.
- 3. Both right, both wrong.
- 4. The issue isn't important
- as it seems.
- 5. There's truth in all persepectives.
-
What are three approaches to paraphrasing statements?
- 1. Use your words.
- 2. Offer an example, to clarify
- misunderstandings.
- 3. Summarize the theme of the other person's comment.
-
What is paraphrasing?
Tool to reword the speaker's message without changing/adding anything new to it.
|
|
