Communicating for Success

Transmitting information through symbols, gestures, or behaviors is called

communication
When you communicate, you engage in all the following process except:

meditation
An important first step in communicating with your client is:

clarification
Ideally, a special space should be set up for a consultation area and equipped with:

hair color swatches
If your client arrives past the limit for lateness, generally the best policy is to:

ask them to reschedule
One of the guidelines for dealing with a dissatisfied client is to:

find out specifics
Calling on your manager for help with a client is:

useful when all else has failed
In addition to developing good personal skills with your clients, it is important to:

build relationships with coworkers

Author

37734

Card Set

Description

Success

Updated

2010-09-27T20:55:50Z

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