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enhance therapeutic communication
- active listening
- -S- sit facing the client
- -O- observe and open posture
- -L- lean toward the client
- -E- establish and maintain eye contact
- -R- relax
- effective verbal responses
- silence
- touch
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referent
motivates one person to communicate with another
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phases of helping relationship
- pre-orientation- before meeting client
- orientation - nurse and client meet and get to know
- working- nurse and client work together to solve problems and accomplish goals
- termination- separate from the client, remind them end is near
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zones of touch
- social - no permission, hands, arms, shoulders, back
- consent - permission needed, mouth, wrists, feet
- vulnerable - special care, face, neck, front of body
- intimate- great sensitivity, genitalia, rectum
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zones of personal space
- intimate- 0-18 inches
- personal-18 in -4 ft
- social- 4 ft- 12 ft
- public- 12 ft or >
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