An example of a business using information systems to attain competitive advantage is:
B) Verizons Web-based digital dashboard providing real-time company information for managers.
2) Which of the following choices may lead to competitive advantage (1) new products, services, and
business models; (2) charging less for superior products; (3) responding to customers in real-time?
B) 1,2, and 3
3) A major criterion in deciding the most important perspectives of a business problem is:
4) Inadequate database capacity is an example of the ________ dimension of business problems.
5) The owners of Speed-EZ, a new bike messenger service, are concerned about how they will
manage their messengers once they have left the office. This is a business problem that falls into
B) People Dimension
6) Aging hardware and outdated software are examples of the ________ dimension of business
7) One of the most frequent errors in problem solving is:
B) Rushing to judgment
8) Which of the following statements is not true?
A) The fear that offshore outsourcing will reduce demand for new information system hires in
the U.S. is mitigated by the fact that reduced IT expenditures results in increased IT
investments and the creation of domestic jobs.
B) Inflation in Indian wages for technology work is leading to a counter movement of jobs back
to the United States.
C) The most common and successful offshore outsourcing projects involve production
programming and system maintenance programming work, along with call center work.
D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the
D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U.S.
9) Branding products is a business function of:
A) is feedback that has been processed to create meaningful information.
B) is information that is returned to appropriate members of the organization to help them
evaluate the input stage.
C) transfers processed information to the people who will use it or to the activities for which it
will be used.
D) transfers raw data to the people who will use it or to the activities for which it will be used.
C) Transfers processed information to the people who will use it or to the activities for which it will be used.
11) Financial managers work directly with ________ to ensure investments in information systems
help achieve corporate goals.
B) Senior Managers
12) Verizon's implementation of a Web-based digital dashboard to provide managers with real-time
information such as customer complaints is an example of:
C) Improved decision-making
13) An information skill important for an accounting major would be:
A) An understanding of systems and network security issues.
14) The six important business objectives of information technology are: new products, services, and
business models; customer and supplier intimacy; improved decision-making; competitive
advantage; operational excellence, and:
15) Legal and regulatory compliance is an example of the ________ dimension of business problems.
16) In a hierarchical organization, the upper levels consist of:
A) Managerial, Professional, and Technical Workers
17) The fundamental set of assumptions, values, and ways of doing things that has been accepted by
most of a company's members is called its:
18) As discussed in the chapter opening case, the Yankees' use of information systems in their new
stadium can be seen as an effort to achieve which of the primary business objectives?
C) Operational Excellence
19) An intranet uses:
C) Internet technology within the boundaries of the firm.
20) An information skill important for a marketing major would be:
C) An understanding of product management enterprise systems.
21) The hardware and software used to transfer data in an organization is called:
A) Networking and telecommunications technology
22) An example of a business using information systems for customer and supplier intimacy is:
A) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to
become the world's largest auto maker.
B) Verizon's Web-based digital dashboard providing real-time company information for
C) JC Penney's information system that allows its contract manufacturers to see what garments
have been sold and need to be replaced.
D) Apple's creation of the iPod.
C) JC Penny's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
23) Based on your reading of the case discussing mobile handhelds, Doylestown Hospital's use of
iPhones is an example of using information systems to enhance which of the following generic
C) Improve Decision Making
24) Which of the following is an example of a business using information systems to create new
products and services?
A) JC Penney's information system that allows its contract manufacturers to see what garments
have been sold and need to be replaced
B) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to
become the world's largest auto maker
C) Verizon's Web-based digital dashboard providing real-time company information for
D) Apple's creation of the iPod
D) Apple's creation of the Ipod
25) Electronic computers and related software programs are the technical foundation, the tools and
C) Modern Information Systems
26) Journalist Thomas Friedman's description of the world as "flat" referred to:
A) The flattening of economic and cultural advantages of developed countries
27) Business processes:
C) Include informal work practices.
28) Data management technology consists of:
A) the detailed, preprogrammed instructions that control and coordinate the computer
hardware components in an information system.
B) the software governing the organization of data on physical storage media.
C) the hardware and software used to transfer data.
D) the physical hardware and media used by an organization for storing data.
B) The software governing the organization of data on physical storage media.
29) The first step in the four-step model of business problem solving is:
A) Identifying the problem.
30) Converting raw data into a more meaningful form is called:
31) To make sure they stock clothes that their customers will purchase, a department store implements
a new application that analyzes spending levels at their stores and cross-references this data to
popular clothing styles. This is an example of using information systems to support a business
A) improved decision making.
C) customer and supplier intimacy.
D) new products, services, and business models.
C) Customer and supplier intimacy.
32) The field that deals with behavioral issues as well as technical issues surrounding the
development, use, and impact of information systems used by managers and employees in the
firm is called:
D) Management Information Systems
33) The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:
D) The continuous nature of problem solving.
34) An information system can be defined technically as a set of interrelated components that collect
(or retrieve), process, store, and distribute information to support:
A) decision making and control in an organization.
35) The final step in the four-step model of business problem solving is:
36) Assume you work for a package delivery service in a major metropolitan area, and that the
business has been losing customers for several years. You have been asked to find a solution to this
problem, perhaps one which uses modern information technologies. What is the correct way to
A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then
implement the solution.
B) Design solutions, evaluate and identify the problems, choose the best solution, and then
implement the solution.
C) Identify the problem, design alternative solutions, choose the best solution, and then
implement the solution.
D) Think about what solutions can be implemented, look for solution designs, evaluate the
designs, and then implement the solution.
C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.
37) Operations management as a discipline is directly relevant to three occupational categories:
B) Project Manager, Production Manager, and Industrial Production Manager
38) The average number of tickets sold daily online is an example of:
C) Meaningful Information
39) Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business
problem that falls into the:
A) Organization Dimension
40) Maintaining the organization's financial records is a business function of:
41) An example of raw data from a national chain of automobile stores would be:
B) 1 Toyota Rav4 sold January 7, 2008 in Louisville, Kentucky -$28000.
42) In choosing the best solution for a business problem, one of the most important considerations is:
B) Existing resources and skills.
43) The three activities in an information system that produce the information organizations use to
control operations are:
A) Input, processing, and output.
44) The use of information systems because of necessity describes the business objective of:
45) A hierarchy:
A) Is a pyramid structure of rising authority and responsibility.
46) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the
information system business objective of:
47) Which of the following would not be considered part of the implementation phase of problem
C) Evaluating a selection of software packages for implementing a new business process.
48) The culture of UPS places service to the customer among the company's highest business
objectives, which is reflected in their use of information systems to enable customer tracking of
their packages. Based on your reading of Chapter 1, why is "culture" an important factor to
consider when building information system solutions to business problems?
A) The business culture provides the vision and inspiration for information system solutions.
49) Order data for baseball tickets and bar code data are examples of:
C) Raw Input.
50) Poor business processes and unsupportive culture are examples of the ________ dimension of