SPCOM EXAM 2

• That listening and hearing are the same thing
• Listening is not a natural process
• All listeners do not receive the same message

Process by which sound waves strike the ear drum and cause vibrations which are then transmitted to the brain

When the brain reconstructs the electrochemical impulses into representation of the original sound then gives them meaning

• Physiological
• Social roles
• Cultural backgrounds
• personal interests
• needs can shape and distort raw data into uniquely different messages

• Pseudo-listening
• Selective listening
• defensive listening
• Ambushing
• Insulated listeing
• Insensitive listening
• Stage hogging

imitation of real listening. Appearance of being attentive

responding only to a speaker's remarks that interest them

take innocent comments as personal attacks

Listening carefully but only collecting information to attack the speaker

Avoiding certain topics, or fail to acknowledge certain ones

Aren't able to look beyond words and behaviors to understand hidden messages

turning the topic ofconversation to themselves instead of showing interest in the speaker

• Content oriented- QUALITY
• People oriented- POSITIVE RELATIONSHIPS
• Action oriented- TASK AT HAND, QUICKLY RESOLVE
• Time oriented- EFFICIENCY

• message overload
• rapid thought
• psychological noise
• physiological noise
• hearing problems
• faulty assumptions
• talking has more advantages
• cultural differences
• media influences

• An approach used when you want to understand the other person
• ---have a constructive attitude
• ---skills
• =======no premature judgement, separate message from speaker, be opportunistic, look for key ideas, ask questions, paraphrase, take notes.

• Approach used to judge the quality of a message and decide whether to accept or reject it.
• ---Non-hostile attitude
• =====Skills: listen for information before evaluating, evaluate speaker's credibility, examine speaker's evidence and reasoning, emotional appeals

• Goal is to be supportive or help the speaker solve a problem
• ---Non-judgemental attidude
• ===Skills: advising, judging, analyzing, questioning, comforting, prompting, reflecting

• 1) the situation
• 2) the other person
• 3) own strengths and weaknesses

An apparently legitimate speaker who utters and unintelligable message will be judged competent by an audience in the speaker's area of apparent expertise. When a message is wrapped in high-level professional jargon, the meaning of the message was judged as important information.