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Interpersonal Commo test 2

  1. the first stage in the perception process in which some data are chosen to attend to and others to ignore
    Selection
  2. the second stage in the perception process in which selected information is arranged in some meaningful way
    Organization
  3. a process of attaching meaning to sense data.
    Interpretation
  4. the sense making that occurs between and among people as a influence, one another's perception.
    Negotiation
  5. the attitude that one's own culture is superior to others.
    ethnocentrism.
  6. Name the three steps of the perception checking process
    -Description of the behavior you noticed

    -Possible interpretations of the behavior

    -Request for clarification about how to interpret behavior
  7. categorizing individuals according to a set of characteristics assumed to belong to all members of a group
    stereotypes
  8. What is the difference between empathy and sympathy
    sympathy is when you share the feelings of another;

    empathy is when you understand the feelings of another but do not necessarily share them
  9. the ability to understand and manage one's own emotions and be sensitive to others feelings.
    emotional intelligence.
  10. the process by which emotions are transferred from one person to another.
    emotional contagion.
  11. managing and even suppressing emotions when doing so is both appropriate and necessary.
    emotion labor.
  12. rethinking the meaning of emotionally charged events in ways that alter their emotional impact.
    reappraisal
  13. the irrational belief that a worthwhile communicator should be able to handle every situation with complete confidence and skill.
    Fallacy of Perfection
  14. the irrational belief that emotions are caused by others and not by the person who has them.
    Fallacy of Causation
  15. the irrational belief that satisfaction in life is determined by forces beyond one's control control
    Fallacy of Helplessness
  16. the irrational belief that is vital to win the approval of virtually every person. A communicator deals with
    Fallacy of Approval
  17. the irrational belief that the worst possible outcome will probably occur.
    Fallacy of Catastrophic Expectations
  18. What two factors differentiate facilitative and debilitative emotions?
    Intensity and duration
  19. Name four strategies for expressing your emotions, as explained in the textbook.
    -Recognize your feelings

    -Recognize the difference between feeling, talking and acting

    -Expand your emotional vocabulary

    -Share multiple feelings
  20. govern meaning of language as opposed to its structure.
    Semantic rules
  21. govern the way symbols can be arranged as opposed to the meanings of those symbols
    Syntactic rules
  22. linguistic rules that help communicators understand how messages may be used and interpreted in a given context
    Pragmatic rules
  23. the process of adapting one speech style to match that of others with whom the communicator wants to identify
    convergence
  24. language mannerisms that emphasized communicators differences from others.
    divergence
  25. communicating in ways that save face for both senders and receivers.
    politeness
  26. Name and explain three types of powerless language.
    -Hedges don’t take full responsibility, seeming afraid of the other person’s reaction. 

    -Hesitation is low self esteem still afraid of the other person’s reaction

    -Intensifiers is intentional using the words really and very
Author
johnnyo62
ID
364188
Card Set
Interpersonal Commo test 2
Description
Updated

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