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Define Value Analysis
Examination of the function of parts and materials in an effort to reduce the cost and or improve product performance.
i.e. - could a cheaper material be used, simplified, standardized be substituted, is the function necessary?
pg. 138
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Define Design for Operations
Taking into account the operational capabilities of the organization in designing goods and services
Slide 9
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Failure to take Design for Operations into account can lead to what?
- Reduce productivity
- Reduce quality
- Increase costs
Slide 9
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Life Cycle of Products or Services
Slide 13 pg.143
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Define standardization and give an example of a product and service.
Absence of variety in a product, service, or process.
ex: they r made in large quantities of identical items. CALCULATORS, COMPUTERS, MILK, AUTO CAR WASH.
slide 14 PG. 145
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Define Mass Customization
Producing standardized goods with some degree of customization
Slide 17 pg. 146
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Several tactics make mass customization possible, what are they?
- Delayed Differentiation
- Modular design
Slide 17 pg. 146
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Define Modular Design
Grouping of components.
Ex: prefabricated motel rooms, computers with modular parts. easier to replace
slide 17 pg. 146
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Define Delayed Differentiation
postponement tactic. producing but not finishing until customer preference is known. Producing the base of product.
Ex: printers, mens suits
slide 17 pg. 146
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What are some advantages of modular design?
- easier diagnosis and remedy of failures
- easier repair and replacement
- simplification of manufacturing and assembly
slide 18
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Define reverse engineering
Dismantling and inspecting a competitor's product to discover product improvements. Enables company to leapfrog competition.
Slide 21 pg. 152
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Define Concurrent Engineering
Bringing engineering design and manufacturing personnel together early in the design phase.
slide 24 pg. 154
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Define Remanufacturing
Refurbishing used products by replacing worn-out or defective components
- Ex: Apps: automobiles, printers/copiers, cameras, PCs
- Xerox, Kodak, and Caterpillar Inc. are the leaders
Slide 27 pg. 138
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Define Quality Function Deployment (QFD)
An approach that integrates the “voice of the customer” into the product and service development process.
Slide 29 pg. 156
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What is the House of Quality??
It shows how customers voices are incorporated into product or service
- Shows Customers Requirements & Design Requirements = Relationship matrix
- (translate to technical terms)
Ex: of House of Quality on pg. 158
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