1. Home
  2. Flashcards
  3. Preview

109 Chapter 3 study tool

  1. The primary reason an employee is hired is usually associated with?
    Hard skills
  2. Which of the following is considered a soft skill?
    Communicating with a patient
  3. An indication that a person lacks integrity would be exhibited by?
    Taking money from the cash drawer
  4. A significant part of critical thinking is?
    Analyzing
  5. Adhering to the dress code and good personal hygiene demonstrates?
    Respect
  6. If a medical assistant is not self-confident, this may lead to the patient feeling?
    Apprehensive
  7. An example of enabling or codependency would be?
    Offering cookies to an obessed patient
  8. Maintaining professional boundaries involves?
    Being friendly but not excessively affectionate
  9. Your coworker likes to talk about her kids and husband, usually right after lunch. What should you do?
    Realize that the time you speak with your coworker is preventing you from completing your goals, so politely explain this to your coworker
  10. Once you have considered what the problem is and what effects it will have, what should you do next?
    Determine multiple solutions
  11. Professional behavior contributes to overall
    success as a medical assistant.

    occupational readiness.
  12. Which of the following is the best example of a hard skill?
    Answering the telephone
  13. Organization can be defined as
    Using time management and prioritizing

    being able to do a job more efficiently

    putting items in an area where they would be easier to find
  14. The best example of teamwork is
    working in collaboration toward a common goal.
  15. Performing quality work includes the willingness to be
    flexible
  16. Which of the following is an appropriate professional boundary?
    • .Avoiding offering personal advice
    • .Avoiding being overly friendly
    • .Using appropriate and tasteful humor
  17. Identify ethical behavior of a medical assistant in the workplace.
    Promptly admitting a contamination
  18. Burnout can be described as
    being the end result of prolonged stress without relief.
  19. The professional skill that helps control how you spend your time is
    time management.
  20. Characteristics of the full-scale burnout phase are
    loneliness, emptiness, depression, and despair.
  21. Match the following key terms with their definitions.
    Patient advocate--> Speaks on behalf of the patient

    Empathy--> Understanding another's feelings, even if you have not had the experience yourself

    Cultural diversity--> Showing respect to all, regardless of culture or socioeconomic standing
  22. Working with others in the best interest of completing the job is known as
    teamwork.
  23. Soft skills are important for a medical assistant because they must
    interact with coworkers 

    deal with patients and their family members
Author
Smarsh82
ID
362006
Card Set
109 Chapter 3 study tool
Description
Updated

  1. Home
  2. Flashcards
  3. Preview