Module 1 Flashcards.xlsx

Item, thing or entity that has potential or actual value to an organization.

A method used to quantify a building's energy consumption and therefore provide the data needed to set reduction goals.

The amount of carbon dioxide emitted by an organization's facilities and operations.

The process of conveying information and ideas. It involves the activities of effectively transferring thoughts and expressing ideas with others, listening and addressing the concerns of others, and creating an atmosphere in which timely and high-quality information flows among all stakeholders.

A cluster of skills, knowledge, abilities, and personal traits that allow one to perform certain roles or tasks successfully.

Entity which has a need and the authority to incur costs to have requirements met. (This is typically an authorized representative of a functional unit within an organization.)

Ability to understand a situation and act accordingly based on awareness of one's own emotions and being able to self-regulate them as well as being able to detect emotions in others.

The level of voluntary commitment and motivation within employees toward advancing their organization's interests.

Collection of assets which is built, installed or established to serve an entity's needs.

Organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.

Support provision to the primary activities of an organization, delivered by an internal or external provider.

The introduction of a new idea, process, or product. In organizations, it is used to deliver increased value. In FM organizations, it involves discovering new ways to deliver better service with increased effectiveness and efficiency.

Any employee, contractor, customer, or guest who spends time in a facility and provides or uses its services.

A product's or service's ability to fulfill a customer's requirements for it.

The activities performed to measure a product's or service's characteristics to confirm that the product/ service conforms to its quality objectives or specifications.

All the activities needed to identify and prioritize customer requirements, plan processes, define standards and objectives, measure and analyze performance, and continually advance quality performance.

A system which includes organizational policies and procedures that institutionalize and integrate efforts to reliably fulfill customer requirements.

State of the global system, including environmental, social and economic aspects, in which the needs of the present are met without compromising the ability of future generations to meet their own needs.

A management approach to improving the delivery of customer service (in both products and services) by integrating an organization's people, processes, and systems.

A sustainability approach that expands the notion of profitability beyond economic performance to include the impact of an organization on society (both people and communities) and on the environment.