Business Communication Chapter 5 & 12 Quiz

  1. There are several cultural rituals that you've experienced in your
    college career.  Choose the best answer of a Cornerstone cultural
    ritual.
    A. Passing out a syllabus

    B. Attending chapel

    C. Midnight basketball practice

    D. Graduation

    E. All of the above
  2. Being aware of the diversity that's present in any working environment is known as ___________?
    cultural diversity awareness
  3. Cultural competence mandates that organizations, programs and
    individuals need the ability to _______ diversity and similarities among
    people.
    A. reject

    B. disregard

    C. see

    D. value
  4. Age does not affect our communication in working groups.
    False
  5. This aspect of your speech should be considered first, last, and at every stage of your preparation.
    A. How you look

    B. The audience

    C. The room

    D. How you speak
  6. Choose the best answer.  These are a step in Monroe's Motivated Sequence.
    A. Attention step

    B. Need step

    C. Action step

    D. All of the above
  7. Asking yourself 'what would be most interesting to my audience?' is not needed when determining what to include in your speech.
    False
  8. This can help you deliver a more effective speech.
    A. Avoid eye contact

    B. Tell an interesting story

    C. Use visuals wisely

    D. A&B

    E. B&C
  9. An important question to answer when analyzing the context of your speech, should be ___________?
    A. Is my audience required to be here?

    B. Is my audience appropriately dressed for the occasion?

    C. Is the room accessible?

    D. None of the above NOT D
  10. Choose the best answer.  As a speaker, you should always remember to _____?
    A. Avoid the "trap of the process."

    B. Ask "who is my audience?"

    C. Use audience analysis to guide your preparation.

    D. All of the above.
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WatchOnOdysee1
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Business Communication Chapter 5 & 12 Quiz
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