Business Communication BUS213 - Quiz #2

This requires you to concentrate on the verbal and non-verbal messages being sent to you, and determine their meaning.

Barriers to good communication can be either external or internal.
True False

When there is too much information to take in, we are experiencing ___________?

Emphatic listening is listening to understand the ________'s point of view without judgement.

These types of listeners are interested in direct, concise, error-free communication that is used to negotiate and accomplish a goal.

"Instruction" is a key component of the HURIER model.
True False

In this category of listening, there is a clear definition of who is the speaker and who is the listener.

One of the "R's" in the HURIER model stands for _____________?

These are more technical terms used in a particular industry that can cause confusion for someone who is unfamiliar.

True or False.  I am keeping up with the reading.
True False