BA blue words ch2

emphasizes careful selection and training of workers and supervisory support

the science of reducing a job or task to its basic physical motions

rational and efficient form of organization founded on lagic, order, and legitimate authority

states that organizations should operate with clear and unbroken lines of communication from top to bottom

states that a worker should receive orders from only one boss

the tendency of persons singled out for special attention to perform as expected

physiological or psychological deficiency that a person wants to satisfy

Maslow's _________ is that a need become activated when a lower-level one is satisfied

Maslow's __________ is that people act to satissfy needs for which satisfaction deficits exist

assumes people dislike work, lack ambition, are irresponsible, and prefer to be led

assumes people are willing to work, accept responsibility, are self-directed, and are creatived

occurs when a person acts in ways that confirm another's expectations

apply mathematical techniques to solve management problems

study of how organizations produce goods and services

systematic analysis of large databases to solve problems and make informed decisions

transforms resource inputs from the environment into product outputs

smaller component of a larger system

tries to match management practices with situational demands

managing with an organization-wide commitment to continuous improvement, product quality, and customer needs

involves always searching for news ways to improve work quality and performance

involves making decisions based on hard facts about what really works