Training 7

Which type of listings do not get surpassed?

HVL high value listings
What is a soft pull?

Item does not get surpassed during investigation
What does outbound paragon case mean?

Communicating with the seller of the ASIN in the ticket in the paragon tool
Which tool do you use to see the tickets assigned to you?

Trouble Ticketing
Name 3 ID numbers you can use to look for active investigations in Trouble Ticketing Tool

ASIN, Seller ID, SKU
What basic 2 things have to be given for us to investigate a request?

Only 1 seller and 1 item
What does Resolver first touch do?

Analyzes Customer Issues and determines investigation path
What is the first action Andon Cord takes in an investigation?

Inventory inspection (Bin Check cut to compare on Hand Inventory to ASIN Attributes)
What is a tag?

You post them in the ticket in the information - tags. They are important for the quality audit.
When do we expand a Bin Check?

When issue is confirmed in one FC so we expand it to all of the sellers stock in all FCs.
What happens when a Item is switched to unsellable?

It changes to red in FNSKU invent tool.
What happens when you quarantine?

The units are frozen in the FC
Where can you find out if a bin check has been cut?

TT-Sim
How do you know if it is a hard or soft pull?

Look at the ticket title
Where do we suspend manual tickets?

Boss
Is FBA MAnual Ticket automatically suspended?

No. You need to do it
Where do we check if we have stock left?

Provenance or FNSKU look up

Author

Hueferle

358181

Card Set

Training 7

Description

Updated

2022-03-31T13:36:14Z

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