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Where do you check contribution ratings?
CSI Data viewer - Blame O
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Where do you change attributes?
Data augmenter
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Where do you search an FNSKU from an ASIN ?
FNSKU Mappings Tool
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Where do you find a parent ASIN ?
Variations debugger, Vermont
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Where do you find historic ASIN changes?
Time machine
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How do you search an ASIN from EAN?
CSI Data Viewer
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Where do you remove incorrect images?
Image Assist Tool ( Remove section)
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Where do you change the bullet points?
Selection Central
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Where can you cut a bin check?
Provenance
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Name the three things you need to make a mechanism work?
Adoption, inspection, tools
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Who is the CEO of Amazon?
Andy Jassy
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How do you check wether a seller is MFN?
- If the product is dispatched by the seller and not by Amazon.
- You will see no buy now button.
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How can you tell if its a retail product on the DP?
- Dispatches and Sold by AMAZON
- Money goes to amazon and they send it also.
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When is a product FBA?
Dispatches from Amazon, Sold by Seller
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Which issues do we investigate?
- Misleading DP
- Damaged
- Defective
- Wrong Item Received
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3 issues we do not investigate
- Product Safety, Food Safety, Counterfeit Products
- We will flip it to other department like the food safety team.
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What does CTI mean?
Category Type Item
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Where do you find the customer comments in a ticket?
In overview
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Where do you find the CTI of a ticket
Under Type on the sidebar
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What kind of pulls do we have?
HVL, CS Tech, Automatic, Apollo, X-Prior
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Which tool do we use to see who is the merchant-id on a MFN ticket?
Pasture
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What is a ticket duplicate?
When 2 tickets have the same Seller, same ASIN, same Issue
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Where do you click in ticket tool to see if there is another ticket open for the same ASIN?
TT-Sim
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How do you know if your ticket is the duplicate?
You see another ticket with : Same ASIN, Same team, Same seller ID. Check if the other ticket was worked on when order ID in my case was created. If that’s the case, then mine is the duplicate.
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What do you see in pasture? (Manual)
When the order was made
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Where do your tickets come from?
ZEUS tool
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What’s the first thing to do when opening a new ticket in zeus?
change the case owner to me
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What’s to do when you start the shift?
Change to available in ZEUS and in Paragon
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Do we work on orders made by retail?
NO
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