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acceptance criteria
A list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders.
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Agile
An umbrella term for a collection of frameworks and techniques that together enable teams and individuals to work in a way that is typified by collaboration, prioritization, iterative and incremental delivery, and timeboxing. There are several specific methods (or frameworks) that are classed as Agile, such as Scrum, Lean, and Kanban.
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Architecture management practice
The practice of providing an understanding of all the different elements that make up an organization and how those elements relate to one another.
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asset register
A database or list of assets, capturing key attributes such as ownership and financial value.
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availability
The ability of an IT service or other configuration item to perform its agreed function when required.
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availability management practice
The practice of ensuring that services deliver agreed levels of availability to meet the needs of customers and users.
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baseline
A report or metric that serves as a starting point against which progress or change can be assessed.
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best practice
A way of working that has been proven to be successful by multiple organizations.
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big data
The use of very large volumes of structured and unstructured data from a variety of sources to gain new insights.
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business analysis practice
- The practice of analysing a business or some element of a business, defining its needs and recommending solutions to address these needs and/or solve a business problem,
- and create value for stakeholders.
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business case
A justification for expenditure of organizational resources, providing information about costs, benefits, options, risks, and issues.
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