1. Home
  2. Flashcards
  3. Preview

Information Technology

  1. Compare Generic Application Software & Hybrid Application Software.
    Write 4 Difference for each Generic & Hybrid.
    • Generic Application Programme
    • - Helps to key in data to create reports
    • - Helps to browse for documents
    • - It's commonly available, not a specialized application.
    • - Affordable and cheap in terms of cost.
    • - Does not require any special training.
    • Image Upload 2Image Upload 4
    • -Examples: MS Office, Notepad.
    • Hybrid or A Special Purpose Application
    • - Specially programmed to perform tasks-energy management system, or door-locking system.
    • - Expensive & requires extensive customization
    • - Lease from vendors for instance, vendors like Microsoft.
    • - Requires extensive Education & Training in order to use the software.
    • Image Upload 6Image Upload 8
    • - Software Systems like, Energy Management System (EMS), Door Locking System.
  2. Unit 2: Hospitality Functional Applications

    Describe the Advantage of the Electronic Distribution System (EDS)
    (5 Marks)
    • - Reduce Business Workflow Problem through Business Automation.
    • - Achieve ISO & Total Quality Management Criteria.
    • Image Upload 10
    • - Reduce Operational Cost
    • Image Upload 12
    • - Analyse your Business Efficiency through reporting & analysing tool.
    • Image Upload 14
    • - Decrease in cost of deployment & maintenance.
  3. Unit 2: Hospitality Functional Applications

    Describe the Advantage of Hotel Reservation System (HRS).
    (10 Marks)
    • Image Upload 16
    • - The utmost unique advantage would be that the Guests & the Hotel is connected on-line.
    • - Instant confirmation.
    • Image Upload 18
    • - Take control of reservation made through your website.
    • Image Upload 20
    • - Make sales immediately.
    • Image Upload 22
    • - Compete directly with competitors.
    • Image Upload 24
    • - Dynamic Room Allotment.
    • - Increase direct sales.
    • Image Upload 26
    • - Reduce Distribution Costs.
    • - Unlimited rate tiers.
    • - Develop sales network.
  4. Unit 2: Hospitality Functional Applications

    Illustrate the purpose of Global Distribution System (GDS) in your travel agency.
    • Purpose of GDS as a businessman , your first step is to sign up with a GDS representative.
    • Image Upload 28
    • - Maximise both reservation & revenue using GDS.
    • - Attract new business using the GDS system.
    • - Market yourself well using the GDS system.
    • - Encourage existing customers to make repeat booking directly with you.
    • - The objective of any business is to minimize commission pay to middleman, eg: travel agent.
  5. Unit 3: Property Management System & Ancillary System

    Describe Web Property Management System (PMS) (4 Marks) & explain 4 Main Functions (12 Marks). (16 Marks)
    • Image Upload 30
    • The Front Office of a hotel is the focus point of contact between the guests & the hotel therefore a PMS assists in the management of interactions between the guests & the hotel & to also provide an information hub for the guests.

    The 4 Main Functions are :

    • Image Upload 32
    • - Registration
    • * Personal details of guests should have been electronically transferred with the usage of PMS.
    • * With the usage of PMS, it will help to speed up the registration process.
    • * Ensure that rooms are already pre-allocated prior to guests arrival.

    • Image Upload 34
    • - Housekeeping
    • * Helps to schedule room attendants & report room status.
    • * Assign rooms for cleaning assignments.
    • * Scheduling the various levels of cleaning.
    • * Keeps track of cleaning activities.

    • Image Upload 36
    • - Guests Accounting
    • * Folio are created to allow charges to be posted to the guest's account.
    • * Guests may have up to 2 folio, one for personal purposes and the other would be for business
    • expenses.
    • * There are two different kinds of charges, one would be the Room Rates while the other would be categorized as Other Charges.
  6. Unit 3: Property Management & Ancillary Systems.

    Illustrate the purpose (4 Marks) of Ancillary systems that can be intergrated with PMS, explainf 4 Ancillary sytems that can be useful. (16 Marks)
    The purpose of an Ancillary system.

    • - To increase efficiency & control
    • - Helps to generate valuable & incremental revenue for the property.

    4 useful Ancillary systems are :

    • Electronic Door-Locking System
    • - Ensures a higher level of security.
    • - Can be programmed.
    • - May be kept as a souvenir.

    • Energy Management System
    • - Helps to conserve energy.
    • - Sensors installed to detect movements.
    • - Inserting card key into a electrical holder will switch on the electrical power in the room.

    • Call Accounting & Telephone System.
    • - Auto wake-up call.
    • - Voicemail.
    • - Wireless telephone.
    • - Internet dial-up.

    • Tv-Based System.
    • - Cable TV
    • - Used to display welcome message.
    • - Satellite TV.
    • Image Upload 38
Author
gerlfield
ID
35706
Card Set
Information Technology
Description
Exam Focus
Updated

  1. Home
  2. Flashcards
  3. Preview