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___ communication: based on language and words.
- Verbal
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___ is based on signs or signals that express language (letters, emails, pamphlets.
- Nonvocal
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Nonverbal: Messages expressed by body language or effect
____: volume, pitch, tempo, cadence.
- Vocal qualifiers
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Some ____ factors: body position(posture), movements of body (nodding yes or no), appearance (grooming and dress.
- Nonverbal
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Healthy people ____ is a government initiative that releases health communication objectives related to direct patient care every 10 years.
- 2020
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Healthy People 2020 objectives are:
- - Shared decision making between patients and providers.
- - Personalized, targeted, accurate, accessible, and actionable information, self management tools, and resources.
- - Increase of health literacy skills.
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___ language: Used for both verbal and written communication.
- Plain
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List come barriers to Effective Health Communication:
- - Physiological: Inability to see, hear, touch or vaocalize.
- - Physical: distractions related to environmental (music, noise)
- - Psychosocial: Emotional factors like fear or pain cause distractions.
- - Cultural: Differences in social norms or perception.
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___ literacy is the ability of a patient to obtain, process, understand, and respond to health messages and be motivated to make health decision that promote and maintain good health.
- Health literacy
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Populations who are vulnerable to low health literacy in the U.S include:
- - Older adults
- - Immigrant populations
- - Minority populations
- - People who speak little or no English
- - People with low levels of education
- - Individuals living below the poverty level
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___ (birth to 12 months)
- Infants
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___ (1-2 years) & ____ (3-5 years)
- - Toddlers
- - Preschoolers
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Years (6-11)
- School age
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___ (12-21 years)
Adolescents
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A ___ approach that explains and then solicits input into a discussion on topics that interest the adolescent is most effective to build rapport and establish trust.
- Straightforward
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Ensure the ___ has the opportunity to ask and answer questions independently (privately) as well as with parents/guardians.
- Adolescent
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Older adults: May have sensory or speech issues. Do not use ___ speech (high pitch, sing song cadence). DO NOT USE BABY TALK or ELDERSPEAK.
- Accommodative
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___ effective health care is patient centered and "responsive to divers cultural health beliefs and practices, preferred languages, health literacy, and other communication needs."
- Culturally effective healthcare
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When communication with peers, instructors, doctors, other colleagues, other medical professions, you must always be ___ and ___.
- - Professional
- - Respectful
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The goal of cultural ____ is to enable effective cross-cultural communication for delivery of oral health services.
- Cultural competence
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Facial expressions (smiling/winking), gesture (thumbs up), and ____ movements (yes/no/maybe to indicate ___, not actually saying yes).
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