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The stage of the decision-making process where identifying and exploring potential solutions takes place is the ____________ phase.
design
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The quality dimension of the decision-making process that addresses the ability to articulate the solution process is called the ____________ dimension.
coherence
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The quality dimension of the decision-making process that addresses efficiency of resource utilization of affected parties is called the __________ dimension.
speed
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Which of the following best describes a pivot table?
A spreadsheet tool that displays two or more dimensions of data in a convenient format
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Unlike business intelligence (BI), business analytics (BA) focuses mostly on ________.
tools and techniques for analyzing data
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__________________ reports allow users to enter several variables (i.e., region and date) to produce a decision-making report.
Parameterized
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______________ analytics has been used by companies like FedEx to determine the impact of price changes on sales.
Predictive
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The U.S. Forest Service creates maps to visually show wildfire risks. This is an example of a ______________ information system.
geographic
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The balanced scorecard method is based on __________ dimensions of a firm's performance.
four
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An advantage of the balanced scorecard framework is the ability to automate the flow of information on __________, so that executives are kept fully informed about business performance.
key performance indicators
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To improve user comprehension and learning, ______________ tools are included in business analytics software suites.
data visualization
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The purpose of a(n) _________ system is to capture best practice solutions and program them into a set of rules in a software program.
expert
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_______________ are unique because the technology is based on the human brain and focuses on pattern recognition from large data sets.
Neural networks
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________________ work by creating binary strings (e.g., 0s and 1s) to find optimal solutions based on a large number of possibilities.
Genetic algorithms
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Which term refers to software programs that help with repetitive and predictable tasks (i.e., Apple's Siri)?
Intelligent agent
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Organizations have institutional knowledge that needs to be stored, transferred, and applied as part of a _______________ strategy.
knowledge management
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If a business doesn't have a full-time training staff, it can turn to MOOCs, which stands for _____________________.
massive open online courses
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Audi has ______________ systems that use interactive graphics software to simulate real-life experiences with its cars to educate and inform customers about Audi products
virtual reality
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An organization would create a(n) _____________ system to classify, organize, and manage structured and semi-structured knowledge and make it available throughout the organization.
enterprise content management
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Which statement about how Procter & Gamble (P&G) used intelligent agent technology to improve supply chain efficiency is FALSE?
The intelligent agents searched for information on the Internet.
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Knowledge that already exists inside a firm in the form of formal reports or presentations is categorized as ________.
structured knowledge
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Which term refers to undocumented knowledge that resides in the minds of employees?
Tacit knowledge
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A(n) ________ system has capabilities for dealing with structured knowledge, semi-structured knowledge, and tacit knowledge.
enterprise-wide knowledge management
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Which of the following is a popular social bookmarking site?
Delicious
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Fuzzy logic, expert systems, and case-based reasoning are considered _______ used with decision making.
intelligent techniques
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