MIS Chapter 11

  1. The stage of the​ decision-making process where identifying and exploring potential solutions takes place is the​ ____________ phase.
  2. The quality dimension of the​ decision-making process that addresses the ability to articulate the solution process is called the​ ____________ dimension.
  3. The quality dimension of the​ decision-making process that addresses efficiency of resource utilization of affected parties is called the​ __________ dimension.
  4. Which of the following best describes a pivot​ table?
    A spreadsheet tool that displays two or more dimensions of data in a convenient format
  5. Unlike business intelligence​ (BI), business analytics​ (BA) focuses mostly on​ ________.
    tools and techniques for analyzing data
  6. ​__________________ reports allow users to enter several variables​ (i.e., region and​ date) to produce a​ decision-making report.
  7. ​______________ analytics has been used by companies like FedEx to determine the impact of price changes on sales.
  8. The U.S. Forest Service creates maps to visually show wildfire risks. This is an example of a​ ______________ information system.
  9. The balanced scorecard method is based on​ __________ dimensions of a​ firm's performance.
  10. An advantage of the balanced scorecard framework is the ability to automate the flow of information on​ __________, so that executives are kept fully informed about business performance.
    key performance indicators
  11. To improve user comprehension and​ learning, ______________ tools are included in business analytics software suites.
    data visualization
  12. The purpose of​ a(n) _________ system is to capture best practice solutions and program them into a set of rules in a software program.
  13. _______________ are unique because the technology is based on the human brain and focuses on pattern recognition from large data sets.
    Neural networks
  14. ​________________ work by creating binary strings​ (e.g., 0s and​ 1s) to find optimal solutions based on a large number of possibilities.
    Genetic algorithms
  15. Which term refers to software programs that help with repetitive and predictable tasks​ (i.e., Apple's​ Siri)?
    Intelligent agent
  16. Organizations have institutional knowledge that needs to be​ stored, transferred, and applied as part of a​ _______________ strategy.
    knowledge management
  17. If a business​ doesn't have a​ full-time training​ staff, it can turn to​ MOOCs, which stands for​ _____________________.
    massive open online courses
  18. Audi has​ ______________ systems that use interactive graphics software to simulate​ real-life experiences with its cars to educate and inform customers about Audi products
    virtual reality
  19. An organization would create​ a(n) _____________ system to​ classify, organize, and manage structured and​ semi-structured knowledge and make it available throughout the organization.
    enterprise content management
  20. Which statement about how Procter​ & Gamble​ (P&G) used intelligent agent technology to improve supply chain efficiency is​ FALSE?
    The intelligent agents searched for information on the Internet.
  21. Knowledge that already exists inside a firm in the form of formal reports or presentations is categorized as​ ________.
    structured knowledge
  22. Which term refers to undocumented knowledge that resides in the minds of​ employees?
    Tacit knowledge
  23. ​A(n) ________ system has capabilities for dealing with structured​ knowledge, semi-structured​ knowledge, and tacit knowledge.
    ​enterprise-wide knowledge management
  24. Which of the following is a popular social bookmarking​ site?
  25. Fuzzy​ logic, expert​ systems, and​ case-based reasoning are considered​ _______ used with decision making.
    intelligent techniques
Card Set
MIS Chapter 11