MIS Chapter 9

ERP stands for​ ________.

Enterprise software includes a database and thousands of predefined​ ________________.

Business processes supported by enterprise systems related to travel expense reporting are associated with​ ________ processes.

Business processes supported by enterprise systems related to credit checking are associated with​ ________ processes.

Business processes supported by enterprise systems related to quality control are associated with​ ________ processes.

In an effort to​ ___________ critical business​ processes, Coca-Cola implemented an SAP enterprise system.

One finding from​ Alcoa's enterprise system found a positive correlation between​ ______________ and quality.

A​ company's suppliers and the​ suppliers' suppliers are considered the​ _____________ portion of the supply chain.

Delivering products to retail stores is considered the​ _____________ portion of the supply chain.

Although it can be​ risky, a​ __________________ strategy is based on knowing exactly when components would arrive within the supply chain.

Which effect is caused by a distortion of information about the demand for a product as it passes from one entity to the next across the supply​ chain?

A supply chain driven by actual customer orders or purchases follows which​ model?

________________________ systems help a firm to​ analyze, model, and optimize its supply chain.

________________________ systems track the flow and status of products through the distribution process.

What are the three general business functions that CRM software​ serves?

Customer relationship management applications that use customer data to improve business performance are best described as​ ________.

Which of the following is an important capability for​ service-category business processes that are found in most major CRM software​ products?

Improving the tracking of employee training could involve adopting enterprise software focused on which of the​ following?

Which term refers to the measurement of the number of customers who stop using or purchasing products or services from a​ company?

Which type of enterprise software would allow you to analyze customer lifetime value​ (CLTV)?

Enterprise applications require organizations to make many changes. Which of the following is NOT one of the needed​ changes?

The average ERP project takes​ ___________ months to complete.

Unfortunately, nearly half the enterprise applications deliver less than​ __________ percent of the expected benefits.

Which of the following is NOT one of the ways in which​ next-generation enterprise application vendors are delivering more​ value?

Which of the following is NOT a characteristic of enterprise applications that cause challenges in​ implementation?