MIS Chapter 9

  1. ERP stands for​ ________.
    enterprise resource planning
  2. Enterprise software includes a database and thousands of predefined​ ________________.
    business processes
  3. Business processes supported by enterprise systems related to travel expense reporting are associated with​ ________ processes.
    human resource
  4. Business processes supported by enterprise systems related to credit checking are associated with​ ________ processes.
    sales and marketing
  5. Business processes supported by enterprise systems related to quality control are associated with​ ________ processes.
    manufacturing and production
  6. In an effort to​ ___________ critical business​ processes, Coca-Cola implemented an SAP enterprise system.
  7. One finding from​ Alcoa's enterprise system found a positive correlation between​ ______________ and quality.
  8. A​ company's suppliers and the​ suppliers' suppliers are considered the​ _____________ portion of the supply chain.
  9. Delivering products to retail stores is considered the​ _____________ portion of the supply chain.
  10. Although it can be​ risky, a​ __________________ strategy is based on knowing exactly when components would arrive within the supply chain.
  11. Which effect is caused by a distortion of information about the demand for a product as it passes from one entity to the next across the supply​ chain?
    Bullwhip effect
  12. A supply chain driven by actual customer orders or purchases follows which​ model?
    Pull-based model
  13. ________________________ systems help a firm to​ analyze, model, and optimize its supply chain.
    Supply chain planning
  14. ________________________ systems track the flow and status of products through the distribution process.
    Supply chain execution
  15. What are the three general business functions that CRM software​ serves?
    ​Sales, customer​ service, and marketing
  16. Customer relationship management applications that use customer data to improve business performance are best described as​ ________.
    analytical customer relationship management applications
  17. Which of the following is an important capability for​ service-category business processes that are found in most major CRM software​ products?
    Returns management
  18. Improving the tracking of employee training could involve adopting enterprise software focused on which of the​ following?
    Employee relationship management
  19. Which term refers to the measurement of the number of customers who stop using or purchasing products or services from a​ company?
    Churn rate
  20. Which type of enterprise software would allow you to analyze customer lifetime value​ (CLTV)?
    Analytical CRM
  21. Enterprise applications require organizations to make many changes. Which of the following is NOT one of the needed​ changes?
    Organizations must adapt to minor technological changes.
  22. The average ERP project takes​ ___________ months to complete.
  23. Unfortunately, nearly half the enterprise applications deliver less than​ __________ percent of the expected benefits.
  24. Which of the following is NOT one of the ways in which​ next-generation enterprise application vendors are delivering more​ value?
    Making their software easier to customize
  25. Which of the following is NOT a characteristic of enterprise applications that cause challenges in​ implementation?
    They support​ "best practices" for each business process and function.
Card Set
MIS Chapter 9