MIS Chapter 9
ERP stands for ________.
enterprise resource planning
Enterprise software includes a database and thousands of predefined ________________.
Business processes supported by enterprise systems related to travel expense reporting are associated with ________ processes.
Business processes supported by enterprise systems related to credit checking are associated with ________ processes.
sales and marketing
Business processes supported by enterprise systems related to quality control are associated with ________ processes.
manufacturing and production
In an effort to ___________ critical business processes, Coca-Cola implemented an SAP enterprise system.
One finding from Alcoa's enterprise system found a positive correlation between ______________ and quality.
A company's suppliers and the suppliers' suppliers are considered the _____________ portion of the supply chain.
Delivering products to retail stores is considered the _____________ portion of the supply chain.
Although it can be risky, a __________________ strategy is based on knowing exactly when components would arrive within the supply chain.
Which effect is caused by a distortion of information about the demand for a product as it passes from one entity to the next across the supply chain?
A supply chain driven by actual customer orders or purchases follows which model?
________________________ systems help a firm to analyze, model, and optimize its supply chain.
Supply chain planning
________________________ systems track the flow and status of products through the distribution process.
Supply chain execution
What are the three general business functions that CRM software serves?
Sales, customer service, and marketing
Customer relationship management applications that use customer data to improve business performance are best described as ________.
analytical customer relationship management applications
Which of the following is an important capability for service-category business processes that are found in most major CRM software products?
Improving the tracking of employee training could involve adopting enterprise software focused on which of the following?
Employee relationship management
Which term refers to the measurement of the number of customers who stop using or purchasing products or services from a company?
Which type of enterprise software would allow you to analyze customer lifetime value (CLTV)?
Enterprise applications require organizations to make many changes. Which of the following is NOT one of the needed changes?
Organizations must adapt to minor technological changes.
The average ERP project takes ___________ months to complete.
Unfortunately, nearly half the enterprise applications deliver less than __________ percent of the expected benefits.
Which of the following is NOT one of the ways in which next-generation enterprise application vendors are delivering more value?
Making their software easier to customize
Which of the following is NOT a characteristic of enterprise applications that cause challenges in implementation?
They support "best practices" for each business process and function.
MIS Chapter 9