week 1 assessment 2

Identify the type of barrier to effective communication that may take place in the following situation:

The parent says: " I don't understand why the dentist wants to fix a baby tooth".

What type of interpersonal communication transfer occurs in this scenario:

Hygienist gives oral hygiene instructions to patient.

When creating a positive telephone voice, it is important that you ______________

identify the type of barrier to effective communication that may take place in the following situation:

The administrative assistant says: "I am not sure, but I think you should feel all right when the doctor is finished today".

What type of interpersonal communication transfer occurs in this scenario:

Patient inquires about the types of dental insurance accepted.

What type of interpersonal communication transfer occurs in this scenario:

Patient has a question concerning her statement.

All letter sections begin at the left margin, and proper spacing is applied between sections.

What type of interpersonal communication transfer occurs in this scenario:

Administrative assistant is instructed to call the pharmacy.

Personal telephone calls are appropriate when:

What type of interpersonal communication transfer occurs in this scenario:

Patient calls to schedule an appointment for her children.

What type of interpersonal communication transfer occurs in this scenario:

Administrative assistant schedules patient's appointment.

A telephone should be answered within _____________ rings.

What type of interpersonal communication transfer occurs in this scenario:

Employee is given a performance review.

What type of interpersonal communication transfer occurs in this scenario:

Administrative assistant reviews financial arrangements with a patient.