Lecture #2

Three dimensions of cultural humility
- Self awareness
- Respectful communication
- Collaborative partnership
Techniques for skilled interviewing
- non verbal communication
- active listening
- empowering the patient
- empathetic responses
- validation
- reassurance/partnering
- transitions
- guided questioning
- summarization
- All New Physician empower their sick via empathy and questions
Demonstrating Empathy
- NURS
- naming
- understanding
- respecting/praising
- support/partnership
Guided questions

start with open ended questions--> specific questions->Yes/N ROS
Six open ended skills to guide in creating open ended questions
- Silence
- non verbal encouragement
- neutral utterance
- reflections/echoing
- open ended requests
- summarizing
Sexy Nuns Never received Oral Sex
Gauging Patient perspective
- FIFE
- Feeling
- Ideas
- Functions
- Expectation
What is needed to establish rapport and a therapeutic relationship

Patient center care and unconditional postive egard
Describe the role of effective communication in the DPR
- improve outcomes
- pt. adhere to medical recommendations
- pt. satisfaction
- malpractice claims<
- operating cost
- over use of diagnostic testing procedures
- reduce disparities
Establishing trust w/ pt.
- cultural humility
- effective communication
- compassion and empathy
- medical knowledge

Author

Iana

352966

Card Set

Lecture #2

Description

DPR

Updated

2020-08-28T00:43:53Z

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