1. Which situation is an example of a managerial ethical dilemma?

    Exchanging birthday cards with a longtime employee

    Seeing an employee outside of work hours behaving rudely to a clerk in a store

    Reading an article in the newspaper about a crime committed by the relative of an employee

    Being asked to directly supervise a family member
    Being asked to directly supervise a family member
  2. A human resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor.

    Which standard is being applied to resolve this ethical dilemma?

    Virtue standard
    Rights standard
    Utilitarian standard
    Common good standard
    Rights standard
  3. What is the goal of affirmative action?

    To bar employment decisions based on ability and qualifications

    To rely on legal remedies such as lawsuits and injunctions for success

    To seek to remedy past practices that innately caused an adverse effect on applicants

    To focus on changing institutional demographics in an organization from the top-down
    To seek to remedy past practices that innately caused an adverse effect on applicants
  4. A female employer is accused of having an employment practice that negatively impacts women. The employer responds that she has the same requirements for male and female applicants and wants to hire other women.

    Why is this case a potential demonstration of adverse impact?

    Adverse impact is based on intentional sex discrimination.

    Adverse impact must be the result of unequal promotion rather than unequal hiring.

    Adverse impact is unintentional and relates to policies applied to all employees.

    Adverse impact must be proven by examination of a society’s history of discrimination, not an individual’s history.
    Adverse impact is unintentional and relates to policies applied to all employees.
  5. Which protected classes must a company set hiring goals for under Executive Order 11246?

    Religious groups and workers over the age 40
    Minorities and disabled veterans
    Minorities and women
    Native Americans and people with disabilities
    Minorities and women
  6. An employer terminates an employee for being unattractive and putting less effort in personal appearance.

    Why is this permitted under an at-will employment relationship?
    An employer can terminate an employee for a retaliatory reason.

    An employer can terminate an employee for discriminatory reasons.

    An employer can terminate an employee for an illegal reason.

    An employer can terminate an employee for an immoral reason.
    An employer can terminate an employee for an immoral reason.
  7. Which law guarantees that a woman can take unpaid time off following the birth of her child without fear of losing her job?

    The Rehabilitation Act of 1973

    The Family and Medical Leave Act of 1993

    The Family Friendly Leave Act of 1994

    The Genetic Information Nondiscrimination Act of 2008
    The Family and Medical Leave Act of 1993
  8. What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994?

    To increase racial diversity in all branches of the military

    To encourage more women to consider employment in the military

    To prevent discrimination against employees who may be called into active military service

    To guarantee that workers with military backgrounds receive pay from private employers while serving on military deployments
    To prevent discrimination against employees who may be called into active military service
  9. Which event should be covered under workers' compensation?

    Spraining an ankle while running on vacation

    Breaking an arm while at work

    Losing a job for poor performance

    Being fired from an at-will position
    Breaking an arm while at work
  10. How does an organization’s human resource strategy support the organization’s business strategy?

    By directing publicity and advertising approaches that communicate its vision

    By encouraging innovative supply chain solutions

    By helping it to acquire, develop, and retain the talent needed to fulfill its strategy

    By providing management with useful production metrics for assessing progress
    By helping it to acquire, develop, and retain the talent needed to fulfill its strategy
  11. What is a primary function of human resource management?

    Controlling costs

    Retaining talent

    Developing production goals

    Setting legal regulations
    Retaining talent
  12. How does effective human resource management improve organizational performance?

    It helps determine the ultimate long-range goals of a company.

    It enhances a company’s ability to cope with growth and change.

    It directs the company’s leadership to make smarter financial decisions.

    It assesses the market’s need for new or improved products and services.
    It enhances a company’s ability to cope with growth and change.
  13. Which characteristic of an employee should human resource management focus on to enhance organizational culture?

    Fit within an organization

    Length of association with an organization

    Need for employment within an organization

    Motivation to advance within an organization
    Fit within an organization
  14. Which belief is an example of bias creating barriers to equal treatment in an organization?

    Extroverted employees are the most effective.

    Increasing profits is an appropriate company goal.

    Ability to adapt to change is a useful employee trait.

    A small workplace can accommodate diverse cultures.
    Extroverted employees are the most effective
  15. Which factor in successful organizational change can be provided through effective human resource management?




  16. What is the organization’s formal system of task, power, and reporting relationships called?

    An organizational design

    An organizational structure

    An organizational chart

    An organizational style
    An organizational structure
  17. How does human resource management support organizational leadership?

    By documenting hiring processes that promote accession, efficiency, and timeliness

    By providing employees with opportunities for professional development and growth

    By creating clear policies related to employee schedules and document control

    By setting individual limits for vacation time and financial benefits
    By providing employees with opportunities for professional development and growth
  18. Which decision can human resource management assist with during the combination stage of mergers and acquisitions?

    Which employees to retain

    What the goal of combination will be

    When to declare the combination a success

    How the new location is designed
    Which employees to retain
  19. How can human resource managers serve as internal consultants?

    By helping managers develop business plans

    By helping managers avoid common training pitfalls

    By conducting cost audits

    By assisting in the planning of social events
    By helping managers avoid common training pitfalls
  20. What are two uses of a job analysis?

    Establishing job requirements and designing job-based safety equipment

    Creating a job’s standard operating procedures and establishing succession plans

    Developing a recruiting plan and designing a compensation plan for a particular job

    Producing job performance objectives and determining appropriate efficiency benchmarks
    Developing a recruiting plan and designing a compensation plan for a particular job
  21. How can human resource managers use performance metrics to benefit their organizations?
    They can use metrics that reveal weakness in a critical division to influence staffing plans.
  22. What should human resource managers use to determine performance metrics?
    Business goals
  23. Which aspect of an organization is increased when policies of inclusion are adopted?
    Its talent pool
  24. Why might an organization want to increase its efforts at inclusion and diversity?
    To reduce negative public relations
  25. Classify each example as either a policy or a procedure.

    Employees should avoid using language that could be interpreted as discriminatory.
  26. Classify each example as either a policy or a procedure.

    To receive reimbursement, employees need to submit receipts from travel and dining.
  27. Classify each example as either a policy or a procedure.

    The company advocates, in all operational aspects, for diversity of experience, background, and culture to support innovation, workplace environment, employees, customers, and stakeholders.
  28. Classify each example as either a policy or a procedure.

    Employees wishing to take time off should give prior written notice to their supervisors.
  29. How does an employee handbook protect employers?
    It ensures that employees are informed about company expectations, policies, and benefits.
  30. Which situation is an example of poor person-organizational fit?
    An employee has the necessary training and skills for a position, but has a different set of values than the employer.
  31. How does sourcing affect recruiting?
    Effective sourcing improves the compatibility of talent pools to open positions.
  32. What is a benefit of external recruiting?
    External hires can bring in new ideas and insights.
  33. Which request might be asked during a case interview?
    Show which skills you have that will best benefit this company’s goals and mission
  34. Why might human resource managers place limited importance on distributive fairness in the hiring process?
    Only those hired tend to appreciate the outcomes of the process.
  35. Which step in an effective training program involves determining the best setting, methods, and materials to be used?
    Designing training systems
  36. Which type of training includes both role-playing and action learning?
    Experiential training
  37. What does a person’s learning style determine?
    The instructional methods that are the most effective for training
  38. During which level of Kirkpatrick’s training evaluation might participants take a test on the training materials?
  39. How can performance management help an organization evaluate change initiatives, training procedures, and new technologies?
    By generating useful data
  40. How can goal setting boost employee performance?
    By focusing attention on specific objectives
  41. Which source of performance information is most knowledgeable about an employee’s day-to-day performance in self-managed teams?
  42. How does providing regular feedback to employees relate to their goals?
    It helps direct progress toward goals.
  43. An employee has already been approached concerning poor performance, but is not improving.

    Which corrective discipline step should be repeated with a stronger statement of the consequences for not improving?
    Written warning
  44. Place the steps of progressive discipline in order from first (1) to last (4).
    • Counseling
    • Written Warning
    • Suspension without pay
    • Termination
  45. What is an example of opportunity bias?
    A manager gives an employee low performance ratings as a result of a failed project, even though the failure was a result of outside factors.
  46. What is a critical factor in creating a culture of safety?
    A commitment of an organization to the protection and well-being of its employees
  47. What is a function related to the primary goal of the Occupational Safety and Health Administration (OSHA)?
    To correct hazards
  48. How do employee wellness programs benefit employers?
    By reducing workers’ compensation and disability-related costs
  49. What determines whether stress is functional or dysfunctional?
    How manageable it is and the emotions it causes
  50. What is an example of bullying in the workplace?
    Intimidating a coworker
  51. What is an example of holding the target of bullying to a different performance standard?
    Assigning the target unrealistic goals and deadlines
  52. Which organization advocates that a well-written and implemented workplace violence prevention program can reduce the incidence of workplace violence in all workplaces?
    Occupational Safety and Health Administration (OSHA)
  53. What are two physical changes that can be made to prevent workplace violence?
    • Implementing key card access
    • Putting in silent alarms
  54. Which tactic can employers use to improve employee engagement and motivation towards safety?
  55. How does a safe workplace positively relate to employee motivation and engagement?
    It encourages an environment for high employee production performance.
  56. What is the influence tactic that enhances one’s formal authority to make a request by referring to precedents, rules, contracts, or other official documents?
  57. Which act was intended to curb common work stoppages, strikes, and general labor conflict?
    Wagner Act
  58. What is a psychological contract in the workplace?
    The hidden expectations and promises between an employer and an employee
  59. Which type of compensation can developmental opportunities be considered?
    Nonfinancial compensation
  60. What is the disadvantage of a pay-for-performance plan?
    It potentially negates an employee’s intrinsic motivation.
  61. What are two reasons why companies offer employee benefits?
    • To provide employees with work-life balance
    • To boost employee satisfaction
  62. Which type of a benefit are domestic partner benefits?
  63. What is the goal of an organization that offers the benefits of a wellness program, flextime, and personal days?
    To decrease employee absenteeism
  64. What is the goal of an organization that offers an on-site day care for children and elderly people?
    To decrease employee stress
  65. What is the result of people being committed to, involved with, enthusiastic, and passionate about their work?
    Employee engagement
  66. Which action enhances employee engagement?
    Allowing employees to use their talents
  67. What is affective commitment?
    Having a positive emotional attachment to the organization and strong identification with its values and goals
  68. What is an example of voluntary turnover?
    An employee leaves for a higher paying job.
  69. What are two potential costs of voluntary turnover?
    • It leads to having to train a replacement worker.
    • It disrupts teamwork.
  70. What are two retention strategies for reducing voluntary turnover?
    • Quality leadership
    • Flexible work
  71. Which factor may increase a company’s voluntary turnover?
    Good economic environment
  72. What is the difference between replacement planning and succession management?
    Identifying specific backup candidates versus building feeder groups up and down the leadership pipeline
  73. What is an example of workforce redeployment?
    A firm assigning a Java IT expert to a new client requesting a Java IT engineer
  74. ____________ is made up of the norms, values, and assumptions of organizational members.
    Organizational culture
  75. Culture is often defined more casually as _______________ and is critical in aligning employees’ goals with those of the organization.
    “the way we see and do things around here”
  76. Which type of cultural emphasizes creativity, innovation, and risk taking?
  77. What type of cultural is commonly associated with rules and formal structures?
  78. What type of cultural emphasizes loyalty and tradition and encourages employees to stay with the company for a long time
    consensual cultures
  79. The ethical action shows respect and compassion for everyone, especially the most vulnerable. Ensuring that suppliers do not employ child labor or provide unsafe working conditions is an example of applying the common good standard.
    The common good standard
  80. The ethical action is consistent with certain ideal virtues including civility, compassion, and benevolence. This standard asks, “Is this action consistent with my behaving at my best?” A company that values honesty quickly recalling products that might be defective or dangerous reflects the virtue standard.
    The virtue standard
  81. The ethical action treats all people equally, or at least fairly, based on some defensible standard. The fairness standard is central in the debate over the appropriateness of CEO salaries and bonuses that are hundreds of times larger than the pay of the average employee.
    The fairness standard
  82. The ethical action is the one that best respects and protects the moral rights of everyone affected by the action, including the right to privacy, to be told the truth, or to be safe. If a supervisor tells an employee to handle a toxic substance without appropriate protective gear, the employee has a right to refuse.
    The rights standard
  83. The ethical action best balances good over harm by doing the most good or doing the least harm. When Southwest Airlines cuts all employees’ pay rather than laying anyone off, it is following a utilitarian standard.
    The utilitarian standard
  84. ________tries to substitute bargaining, arbitration, and mediation for strikes in resolving labor disputes
    railway labor act
  85. act that prohibits unfair labor practice and protects workers’ rights to join labor unions that represent their interests and/or to take other collective action to defend their workplace rights.
    wagner act
  86. the act requires unions to annually file a detailed disclosure form with the U.S. Department of Labor showing how member dues were spent, including the salaries of union officers and staff.
    Labor Management Reporting and Disclosure Act of 1959, also known as the Landrum-Griffin Act
Card Set
Term 1