Exam 2 ISAM Ch 9

Enterprise systems have a set of integrated software modules and a​ _______________ by which business processes and functional areas throughout the company can​ _____ data.

Enterprise systems provide value by both​ __________________ and providing​ __________________ to help managers make better decisions.

______________ are supported by enterprise systems that includes procurement and inventory management.

The business processes supported by enterprise systems most closely related to financial statements and the​ Sarbanes-Oxley Act include​ _________________.

Which of the following is NOT formally included as business processes supported by enterprise​ systems?

A) Human resources processes
B) central database; share
C) instructional technology processes
D) Sales and marketing processes

Which of the following is false about ERP​ systems?

A) ERP systems collect and organize​ firm-wide data that must be passed to other applications for executive decision making.
B) An ERP system standardizes the database so performance measures are comparable across the firm.
C) Companies often change their business processes to match the ERP​ system's business processes.
D) A​ firm's headquarters can get​ up-to-the-minute data on​ sales, inventory, and production through an ERP.

A​ just-in-time strategy​ means:

When information about the demand for a product gets distorted as it passes from one entity to the next across the supply chain it is called the​ _________________________.

Activities related to procuring materials and refining these materials into finished projects to distribute to retail outlets are a​ firm's ________________.

The phenomenon of perceived demand that changes as it passes across the supply chain is called the​ ________________ effect.

Using SAP to help determine​ customers' demand for its products is called​ ____________ planning.

​_________________ tracks and coordinates the delivery process and associated financial information.

Customer relationship management typically focuses on three key elements of the customer​ relationship:

Analytical CRM applications are based on data from​ _____________________.

Interactions are critical when working to improve customer relations. Specific interactions with customers are called​ ____________.

Identifying the most profitable customers would utilize the​ _____________ of a CRM system.

Using parts of CRM software to help maximize efficiencies with selling partners would include​ _____________ management.

The​ ________ measures the number of customers who stop purchasing products or using a​ firm's services.

ERP implementations can be very​ expensive, averaging approximately​ _____.

ERP implementations introduce​ _____ which are large expenses associated with jumping from one vendor to another when implementing an ERP system.

Connecting customer conversations in Twitter to CRM processes is called​ ____________.

The current average cost of an ERP project is​ ______________.

__________________ are an added complexity to implementing an Enterprise Application as it can require vendors to have to upgrade their systems as well.

With regard to ERP​ implementation, which of the following is false​?

A) Expenses can be minimized by keeping customization to a minimum.
B) With supply chain​ ERP, many companies need to update software so there is cohesive integration.
C) It is important to understand the business well when doing an ERP implementation.
D) Firms see immediate operating efficiency and associated profits when first implementing an ERP application.