Org Beh CH.14

  1. A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party carries out.
  2. Conflict that supports the goal of the group and improves its performance.
    Functional Conflict
  3. Conflict that hinders group performance.
    Dysfunctional Conflict
  4. Conflict based on interpersonal; relationships.
    Relationship conflict
  5. Conflict over content and goals of the work.
    Task conflict.
  6. Conflict over how work gets done.
    Process Conflict.
  7. Conflict that occurs between two people.
    Dyadic Conflict
  8. Conflict that occurs within a group or team.
    Intragroup conflict.
  9. Conflict between different groups or teams.
  10. A process that has five stages: potential opposition or incompatibility, cognition-personalization, intentions, behaviors, and outcomes.
    Conflict Process
  11. Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise.
    perceived conflict
  12. Emotional involvement in a conflict that creates anxiety, tenseness, frustration or hostility.
    Felt Conflict.
  13. Decisions to act in a given way.
  14. A desire to satisfy one's interest, regardless of the impact on the other party to the conflict.
  15. A situation in which the parties to a conflict each desire to satisfy fully the concerns of all parties.
  16. The desire to withdraw from or suppress a conflict
  17. The willingness of one party in a conflict to place the opponent's interest above their own
  18. A situation in which each party to a conflict is willing to give up something.
  19. A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.
  20. Negotiation that seeks to divide up a fixed amount of resources; a win-lose situation.
    Distributive bargaining
  21. The belief that there is only a set amount of goods or services to divided up between parties.
    Fixed Pie
  22. Negotiation that seeks one or more settlements that can create a win-win solution.
    Integrative Bargaining.
  23. The Best Alternative To a Negotiated Agreement; the least individual should accept.
  24. A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives.
  25. A third party to a negotiation who has the authority to dictate an agreement.
  26. A trusted third party who provides an informal communication link between the negotiator and the opponent
Card Set
Org Beh CH.14
Conflict and Negotiation