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A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party carries out.
Conflict
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Conflict that supports the goal of the group and improves its performance.
Functional Conflict
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Conflict that hinders group performance.
Dysfunctional Conflict
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Conflict based on interpersonal; relationships.
Relationship conflict
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Conflict over content and goals of the work.
Task conflict.
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Conflict over how work gets done.
Process Conflict.
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Conflict that occurs between two people.
Dyadic Conflict
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Conflict that occurs within a group or team.
Intragroup conflict.
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Conflict between different groups or teams.
Intergroup
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A process that has five stages: potential opposition or incompatibility, cognition-personalization, intentions, behaviors, and outcomes.
Conflict Process
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Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise.
perceived conflict
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Emotional involvement in a conflict that creates anxiety, tenseness, frustration or hostility.
Felt Conflict.
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Decisions to act in a given way.
Intentions
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A desire to satisfy one's interest, regardless of the impact on the other party to the conflict.
Competing
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A situation in which the parties to a conflict each desire to satisfy fully the concerns of all parties.
Collaborating
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The desire to withdraw from or suppress a conflict
Avoiding
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The willingness of one party in a conflict to place the opponent's interest above their own
Accommodating
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A situation in which each party to a conflict is willing to give up something.
Compromising
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A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.
Negotiation
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Negotiation that seeks to divide up a fixed amount of resources; a win-lose situation.
Distributive bargaining
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The belief that there is only a set amount of goods or services to divided up between parties.
Fixed Pie
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Negotiation that seeks one or more settlements that can create a win-win solution.
Integrative Bargaining.
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The Best Alternative To a Negotiated Agreement; the least individual should accept.
BATNA
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A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives.
Mediator
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A third party to a negotiation who has the authority to dictate an agreement.
Arbitrator
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A trusted third party who provides an informal communication link between the negotiator and the opponent
Conciliator
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