Org Beh Ch 4

A broad range of feelings that people experience.

Intense feelings that are directed at someone or something.

Feelings that tend to be less intense than emotions and that lack a contextual stimulus.

Countries/cultures in which people see themselves as independent and desire personal goals and personal control. Individualistic values are present in North America and western Europe, for example.

Cultural differences regarding emotion can be apparent between countries that are individualistic and collective-broad terms that describe the general outlook of people in a society.

Emotions that have moral implications because of our instant judgement of the situation that evokes them.

A mood dimension that consists of specific positive emotions such as excitement self-assurance, and cheerfulness at the high end and boredom sluggishness and tiredness at the low end.

A mood dimension that consists of emotions such as nervousness stress, and anxiety at the high end and relaxation tranquility and poise at the low end.

Individual differences in the strength with which individuals experience their emotions.

The tendency of people to associate two events when in reality there is no connection.

What are affects of mood:

A situational in which an employee expresses organizationally desired emotions during interpersonal transactions at work.

An individual actual emotions.

Emotions that are organizationally required and considered appropriate in a given job.

Hiding one's inner feeling and forgoing emotional expression in response to display rules.

Trying to modify one's true inner feelings based on display rules.

Inconsistencies between the emotions people feel and the emotions they project.

Objectively and deliberately evaluating the emotional situation in the moment.

A model that suggest that workplace events cause emotional reactions on the part of employees which then influence workplace attitudes and behaviors.

The ability to detect and manage emotional cues and information.

The process of identifying and modifying felt emotion

The process by which people's emotions are caused by the emotions of others.