Management Multiple Choice

  1. According to the article High-performing teams: Lessons from the Pygmies by Kets de Vries, which of the below statements on team effectiveness is not correct? An effective team needs:


    Respect and trust among team members
    Mutual supportiveness and protectiveness
    Open communication and confrontation of conflict,
    A salient common objective requiring members’ interdependence,
    Subordination of individual goals to group goals
    A strong leader that can take difficult decisions
    A strong leader that can take difficult decisions
  2. Which of the following steps does not belong to the analytical problem-solving model?


    Step 1: Define the Problem
    Step 2: Generate Alternative Solutions
    Step 3: Discuss the Solutions with those Affected by the problem
    Step 4: Evaluate and Select an Alternative
    Step 5: Implement and Follow Up on the Solution
    Step 3: Discuss the Solutions with those Affected by the problem
  3. There are four sources of positional power of which Relevance, Visibility and Flexibility are three. Which one is missing?
    Centrability
  4. There is a concept called “the Dirty Dozen”. It is twelve effects of stress in the organization. I.e. if you see them, you can assume that the organization is under stress. You do not have to learn them by heart, but you should recognize them when you see or experience them. Which one does not belong among “the Dirty Dozen”?


    Politicized environment
    Increased team-work
    Scapegoating leaders
    Threat-rigidity response
    Increased team-work
  5. Which one of the following does not belong among the influencing “Three R” strategies?


    Reason
    Retraining
    Reciprocity
    Retribution
    Retraining
  6. In Maslow’s pyramid of needs, the needs are ordered in a rising scale from the most elementary or indispensable to the higher levels of less immediate (according to Maslow) needs. Please rate them according to the urgency to satisfy the need. The most urgent shall come first:


    Safety needs
    Self-esteem
    Love and belonging 
    Physiological needs
    • Safety needs --> 2
    • Self-esteem --> 4
    • Love and belonging --> 3
    • Physiological needs --> 1
  7. What does the concept Cognitive Style refer to?

    The way you relate to other people.
    The way you gather and process information
    The way you handle problems
    The way you communicate
    The way you gather and process information
  8. The Set-up-to-fail syndrome described in the article by Manzoni & Barsoux is a vicious downward spiral, composed of several phases. Which one of the phases described below does not belong to the Set-up-to-fail syndrome?


    Starts with a positive or at least neutral relation
    The Manager makes a mistake. Employee starts to doubt the manager and performs less well. Manager reacts by strengthened supervision.
    Employee starts to doubt himself. Performs even worse.
    Manager sees confirmation of employee’s mediocracy and further tightens supervision and the vicious downward spiral is set in motion
    The Manager makes a mistake. Employee starts to doubt the manager and performs less well. Manager reacts by strengthened supervision.
  9. Disciplining is one way for a manager to influence behavior in the way he or she wants. Which of the following describes disciplining best?


    Responding negatively to behavior to encourage future occurrences
    Responding positively to behavior that you consider good
    Linking desired behaviors with employee-valued outcomes
    Linking unwanted behavior to outcomes that are less valued by the employee
    Responding negatively to behavior to encourage future occurrences
  10. Which one of the following is a conflict management strategy?


    Allying
    Attracting
    Articulating
    Avoiding
    Avoiding
  11. When delegating, there are five questions that must be answered by yourself and the “delegee” before delegating takes place. Which is the fifth question that is missing below?


    Are you committed to the task? Would it be fun?
    Do you see opportunities to learn through the delegated task?
    Do you think we had shared values and perspectives in relation to the assignment; e.g. in terms of motivation and returns. What’s in it for you and me respectively?
    Do you have sufficient time available to fulfil the assignment?
    Do you have sufficient time available to fulfil the assignment?
  12. After the professor passed back the graded test, you heard a student remark, “I didn’t do well because I didn’t study enough”. Which locus of control does this student probably have?


    Formal locus of control
    Informal locus of control
    External locus of control
    Internal locus of control
    Internal locus of control
  13. Which of the following is not an area of self-awareness?


    Emotional intelligence
    (Personal) values
    Learning (Cognitive) style
    Attitude towards power
    Core self-evaluation
    Attitude towards power
  14. According to the article Leading Clever People by Rob Goffee and Gareth Jones which of the following statements does not apply to clever people?


    Clever people know their worth
    Clever people know how to get funding for pet projects
    Clever people expect instant access to higher-ups
    Clever people are plugged into extensive knowledge net- works
    Clever people will thank you for leading them well
    Clever people will thank you for leading them well
  15. You have just got a new job at a division of a large company. After a while, you realize that your boss, the manager of your division does not put much effort into improving the performance of the division. She is just trying to make everybody happy or satisfied. What type of manager is she?


    Indulging
    Ignoring
    Imposing
    Integrating
    Indulging
  16. Which (there may be more than one right answer) of the following statements are correct? (This is a question about ”the Stick” and ”the Carrot”):


    Disciplining is responding negatively to behavior to discourage future occurrences
    Rewarding is responding negatively to encourage future occurrences
    Disciplining is responding in a positive way to link behavior to employee valued outcomes
    Rewarding is linking desired behaviors with employee-valued outcomes
    Disciplining is responding negatively to behavior to discourage future occurrences

    Rewarding is linking desired behaviors with employee-valued outcomes
  17. One or several of the below listed needs is/ are not among Murray’s manifest needs. Which one:


    Need for empathy
    Need for power
    Need for affiliation
    Need for achievement
    Need for feedback
    • Need for empathy
    • Need for feedback
  18. SMART is an acronym for how goals should be designed in order to be most effective. Are the words that begin with S,M,A,R,T respectively below the right ones for SMART Goals as you have learnt them? Please mark any or several words you believe do not fit and write the word you think fits:


    Stretched
    Measurable
    Aligned
    Realistic
    Time-bound
    Stretched
  19. The four sources of personal power based on personal attributes are not the four below. Mark which one that does not belong and fill in the right word:


    Centrality
    Flexibility
    Organizational level (”Title”)
    Relevance
    Organizational level (”Title”)
  20. Which one of the following is NOT a Task facilitating role?


    Direction giving
    Information seeking
    Fault-finding
    Elaborating
    Urging
    Fault-finding
  21. Which one of the following is NOT a Blocking role?


    Premature decision making
    Presenting opinions as facts
    Rejecting on non-factual grounds
    Pulling rank
    Confronting
    Confronting
  22. Which one of the following is NOT a constraint in the analytical problem-solving model


    Symptoms are often confused with the real problem
    Confusing information
    Consensus on the problem
    The first acceptable solution is usually accepted
    Gathering information is costly
    Consensus on the problem
  23. You have just brought your team together. What should you do in this early stage of your team’s development?


    Focus on the task accomplishment over helping members become comfortable with one another
    Focus on helping members become comfortable with one another regarding task accomplishment
    Encourage open discussion and consensus decision making
    Expect obedience to your directions
    Focus on helping members become comfortable with one another regarding task accomplishment
  24. Which is best when generating alternatives?


    Evaluate the alternatives as they are proposed; this saves time.
    Focus on the short term; bad decisions in the short term means there is no long term to worry about.
    Evaluate the alternatives after all alternatives have been proposed
    Separate alternatives apart from one another.
    Evaluate the alternatives after all alternatives have been proposed
  25. During a brainstorming session, George remarks, “I think we are getting a little off track. Let’s stay focused!” He has violated which rule?


    Evaluate the alternatives as they are being generated.
    All different types of ideas should be encouraged.
    Quality takes precedence over quantity.
    He did not violate a rule.
    He did not violate a rule.
  26. If your team’s development was in the storming stage, which of the following behaviors would you most likely see?


    Dependence
    Coalitions being formed
    Conformity to standards and expectations
    Unconditional commitment to the team
    Coalitions being formed
  27. To know one’s self, which is most prescribed?


    Self-examination and meditation
    Do not cross the sensitive line
    Involve others
    Be highly selective about who to get information from
    Involve others
  28. A distributive negotiation can be defined as:


    a negotiation where there are essentially no limits to how much the party can receive
    a negotiation where the available resources are growing steadily, and the purpose of the negotiation is mainly to divide and apportion the growth
    a negotiation which is dividing fixed or decreasing resources
    a negotiation which responsibility is distributed to new delegates in order to solve a standstill in the negotiations
    a negotiation which is dividing fixed or decreasing resources
  29. Which of the following does not belong to the Dirty Dozen, i.e. the (negative) outcomes of stress in an organization:


    Loss of loyalty
    Decreasing morale
    Scapegoating leaders
    Long-term perspective
    Long-term perspective
  30. According to the article by Goffee and Jones, clever people:


    Are not aware of their worth
    Won’t thank you for leading them well
    Expect instant access; ignore hierarchy
    Belong to extensive knowledge networks
    Are not aware of their worth
  31. ”SMART” goals are defined by the words beginning with the letters S, M, A, R and T. One of the five words below does not fit in. Which one:


    Specific
    Measurable
    Aligned
    Rational
    Time-bound
    Aligned
  32. Which of the following statements is (most) false?


    Everybody can have power
    Everybody can be empowered
    Empowerment does not ”steal” power from others
    Getting power means that somebody else loses power
    Getting power means that somebody else loses power
  33. Which of the following statements is (most) true?


    Self-efficacy is a wider concept than self-determination
    One part of self- determination is that you have the ability to decide your salary
    Self-determination means that you have the discretion to decide when you work, but it is expected that you work ”24/7”
    Self-determination is self-efficacy plus a sense of choice or freedom to act (choice of method, effort to put in, the pace of work and when the task shall be completed)
    Self-determination is self-efficacy plus a sense of choice or freedom to act (choice of method, effort to put in, the pace of work and when the task shall be completed)
  34. The likelihood a reward will actually reinforce a specific performance-enhancing behavior depends on the extent to which the reward recipient (1) actually values the specific reward, (2) believes the reward allocation process was handled fairly, and (3) receives the reward in a timely manner. Which statements are correct?

    Self-efficacy is a wider concept than self-determination
    One part of self- determination is that you have the ability to decide your salary
    Self-determination means that you have the discretion to decide when you work, but it is expected that you work ”24/7”
    Self-determination is self-efficacy plus a sense of choice or freedom to act (choice of method, effort to put in, the pace of work and when the task shall be completed)
    Self-determination is self-efficacy plus a sense of choice or freedom to act (choice of method, effort to put in, the pace of work and when the task shall be completed)
  35. The likelihood a reward will actually reinforce a specific performance-enhancing behavior depends on the extent to which the reward recipient (1) actually values the specific reward, (2) believes the reward allocation process was handled fairly, and (3) receives the reward in a timely manner. Which statements are correct?


    All the statements are correct
    Statement 1 is correct
    Statements 2 and 3 are correct
    Statements 1 and 2 are correct
    All the statements are correct
  36. In the workplace, which co-workers would people most likely interact with?


    Creative co-workers
    Co-workers with diverse social values
    Co-workers with different self-awareness traits
    Co-workers similar to them
    Co-workers similar to them
  37. Your boss states, “Conceptual blocks are easy to overcome. Also, everyone develops some conceptual blocks over time, and we need some to cope with everyday life.” Should you agree or disagree?

    Agree
    Disagree
    Disagree
  38. After the professor passed back the graded test, you heard a student remark, “I didn’t do well because the professor gave us tricky questions.” Which locus of control does this student probably have?


    Internal locus of control
    External locus of control
    High tolerance for ambiguity
    Small locus of control
    External locus of control
  39. Which best describes core self-evaluation?

     
    The extent to which people accurately evaluate how others think about them
    The extent to which people are able to diagnose their own emotions
    The extent to which people value themselves and feel proficient as individuals
    The extent to which people want affection
    The extent to which people value themselves and feel proficient as individuals
  40. Which is true about creative problem solving?


    It is a skill that can be taught.
    It is something people are born with.
    It is always better than analytical problem solving.
    It is something that only certain people can learn.
    It is a skill that can be taught.
  41. If you were designing a reward program for your employees, what assumptions could you make?



     
    That all employees in similar positions value similar rewards.
    That what I (as a manager) value, my employees will value as well
    That a cafeteria-style incentive program would probably be successful
    That preferences for rewards can be categorized by demographic information.
    That a cafeteria-style incentive program would probably be successful
  42. This is your first meeting with your team. What should you do?


    Challenge other team members’ points of view
    Articulate the future for the team
    Begin to focus on task-facilitating roles and relationship-building roles
    Make introductions to be certain everyone knows one another
    Make introductions to be certain everyone knows one another
  43. Your boss remarks to you that proactive leadership can avoid a situation where team members question the legitimacy of the team’s direction, the leader, and the roles of other team members. How should you respond?

     
    Agree
    Disagree - questioning by team members about the direction of the team is a natural phase of development
    There is not enough information to know how to respond
    Disagree - questioning by team members about the direction of the team is a natural phase of development
  44. Which of the below statements does not illustrate benchmarking practices?
    Comparative standards – vs. competitors
    Reciprocity standards – vs. your trading partners
    Goal standards – vs. your own stated objectives
    Improvement standards – vs. your own previous successful performance
    Reciprocity standards – vs. your trading partners
  45. The so-called SMART goals is an acronym (first letters form a word – SMART) with five letters. Each letter symbolizes a word. Which of the words below does not belong to the SMART acronym?

     
    Specific
    Measurable
    Alienated
    Realistic
    Time-bound
    Alienated
  46. Murray’s manifest needs are three. Which of the below is not one of these?

     
    Need for Achievement
    Need for Affiliation
    Need for Reason
    Need for Power
    Need for Reason
  47. When delegating tasks, certain rules are important to keep in mind. Which one of the below is least important? (In the sense that there are other things which are more important).
    Do you have the right qualifications in relation to task and responsibilities?
    Are there opportunities to delay the delegation?
    Do you see opportunities to learn through the delegated task?
    Do you have sufficient time available to fulfil the assignment?
    Are there opportunities to delay the delegation?
  48. Which one of the below is not a source of personal power?

    Working experience (defined as: number of years worked)
    Personal attraction (charisma etc.)
    Effort (how hard you work)
    Legitimacy (formal power)
    Working experience (defined as: number of years worked)
  49. Which one of the following four is not an influencing strategy?
    Reason
    Reciprocity
    Retribution
    Resources
    Resources
  50. What is your Cognitive Style?
    Your cognitive style refers to the manner in which you gather and process information
    Your cognitive style describes how you handle relational problems at work
    Your cognitive style is crucial for how you appear in large gatherings of people
    Your cognitive style is directly related to your charisma
    Your cognitive style refers to the manner in which you gather and process information
  51. Which one of the below is not a measure to counter-act diminishing ability?
    Refit (the task)
    Restyle (the employee)
    Retrain (the employee)
    Release (fire)
    Reassign (to a new role)
    Restyle (the employee)
  52. The outcome and effect of stress in an organization is sometimes called the” Dirty dozen”. Which one of the below conditions does not belong to the Dirty Dozen?

     
    Short term perspective
    Loss of loyalty
    Scapegoating leadership
    Decentralization --> Centralization instead
    Decentralization --> Centralization instead
  53. Which of the below models is correct?

     
    Performance = Aptitude x Commitment
    Ability = Desire x Aptitude
    Performance = Ability x Motivation
    Motivation = Desire x Training
    Performance = Ability x Motivation
  54. In the workplace, which co-workers would people most likely interact with?
     
    Creative co-workers
    Co-workers with diverse social values
    Co-workers with different self-awareness traits
    Co-workers similar to them
    Co-workers similar to them
  55. After the professor passed back the graded test, you heard a student remark, “I didn’t do well because the professor gave us tricky questions.” Which locus of control does this student probably have?

     
    Internal locus of control
    External locus of control
    High tolerance for ambiguity
    Small locus of control
    External locus of control
  56. Sponsoring team members’ ideas, orchestrating their implementation, and fostering extraordinary performance are needed from the team leaders. You are in which stage of team development?

     
    Forming
    Norming
    Storming
    Performing
    Performing
  57. Your boss remarks to you that proactive leadership can avoid a situation where team members question the legitimacy of the team’s direction, the leader, and the roles of other team members. How should you respond?
    Agree
    Disagree - questioning by team members about the direction of the team is a natural phase of development
    There is not enough information to know how to respond
    Disagree - questioning by team members about the direction of the team is a natural phase of development
  58. What is the natural tendency of people in resolving problems?
     
    select the first reasonable solution that comes to mind.
    select the first reasonable problem that comes to mind.
    select the best solution after evaluating all the alternatives.
    None of the answer choices are correct.
    select the first reasonable solution that comes to mind.
  59. Which one of the following is not a “Conceptual blocker” to creative thinking and problem
    solution?




    D) , Consistency
  60. 19.Managers may be inhibited or unwilling to empower subordinates. Which of the four below-mentioned
    reasons does the textbook not include among the three most common causes?



    C) complex and turbulent enviroments
  61. 20. Which two of the following statements are not correct? (This is a question about ”the Stick”
    and ”the Carrot”)



    A) Rewarding is responding negatively to encourage future occurrences

    c) Disciplining is responding in a positive way to link behavior to employee-valued outcomes
  62. 21. (4 points possible) One or several of the below listed needs is/ are not among Murray’s
    manifest needs. Which one (s)?
    a) Need for power
    b) Need for rationality 
    c) Need for affiliation
    d) Need for monetary compensation
    d) Need for achievement
    b och d är fel
  63. 22. (4 points possible) SMART is an acronym for how goals should be designed in order to be
    most effective. Are the words that begin with S,M,A,R,T respectively below the right ones for
    SMART Goals as you have learnt them? Please mark any one or several of the words if you
    believe it or they do not fit and write the word you think fits

    a) Specific
    b) Measurable
    c) Aligned
    c) Rational
    d) Time-bound
    C skall bort och ersätta med Realistic
  64. 23. (4 points possible) The four sources of personal power based on personal attributes are not
    the four below. The correct four sources are the antecedents (or harbingers) of XX, which is the
    false alternative below. Mark which one that does not belong among the sources and fill in the
    right word:
    a) Expertise
    b) Trust
    c) Personal attraction
    d) Legitimacy (formal power)
    Trust is incorrect and shall be effort
  65. 24. (4 points possible) The four sources of positional power are not the four positional attributes
    below. Mark which one that does not belong and fill in the right word:



    A) seniority is wrong and should be Visibility
  66. 25. Which one of the following is NOT a Task Facilitating role?:




    B) Over-generalizing
  67. 26. Which one of the following is NOT a Blocking role?




    D) Harmonizing
  68. 27. Which one of the following is NOT a constraint in the analytical problem solving model?




    A)
  69. 28. Which is best when generating alternatives? 
    a) Evaluate the alternatives as they are proposed; this saves time. 
    b) Focus on the short term; bad decisions in the short term means there is no long term to worry
    about. 
    c) Evaluate the alternatives after all alternatives have been proposed 
    d) Separate alternatives apart from one another.
    C
Author
Fredrikshahin
ID
349991
Card Set
Management Multiple Choice
Description
Management
Updated