Problem solving

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A3
- 11x17 format that encourages PDA
- should include graphs or sketches
- links problems to countermeasures
- engages thinking
- __________
- background: why are you talking about it
- who owns the problem?
- countermeasure: what are possible counter..
- how do we choose
- why are you recommending this counter...
Fishbone diagram

many contributing factors
Measured Variations

similar to pareto chart, team will work on reasons most frequently mentioned (pie chart).
Pareto Chart (bar graph)
- reveals the source of problems and helps the team identify where to focus problem-solving efforts.
- it shows the frequency of reasons given for not completing the work.
Spaghetti Diagrams (created by the operators who perform the work within the process)

useful for identifying and eliminating bottlenecks and improving efficiencies of the operation.
Value Stream Mapping definition (developed by cross-functional team)

a graphic representation of a company process that depicts the flow of material and information to show (non) value-added steps and reduce waste as possible.
Problem-solving tools are:
- Value Stream Mapping
- Spaghetti Diagrams
- Pareto Chart
- Fishbone Diagram
- A3
PDCA (plan-do-check-act) - highly useful approach for structuring the problem-solving process
- Plan - identify & analyze the problem
- Do - develop solution & implement it
- Check - evaluate the results, determine how well the solution is working and whether the expected improvement is achieved
- Act - adopt or abandon the change or run through the cycle again.
The Lean problem-solving model has 3 pieces:
- understand the problem
- implement solution & review
- problem-solving culture

Author

romana

349846

Card Set

Problem solving

Description

Chapter VII

Updated

2019-12-05T22:38:16Z

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