Fire Officer I

The concept that an individual is limited in the number of subordinates that can be effectively supervised is:

Some of the basic principles of organization are:

Using everyday language is:

An individual who accomplishes organizational objectives through the effective use of material and human resources is a:

The listener is less responsible for successful communication than the speaker.
True False

Misinterpretation by the receiver all too often leads to misunderstanding.
True False

The most important communication skill for a supervisor is listening.
True False

Span of control is a management principle based on how many people a person can supervise and:

Rapid intervention teams/crews are required:

Listening is a(n) _______ process.

A _______ is a guide for decision making; a _______ is detailed plan/guide for action.

Delegate as much work-related authority as possible so that motivated subordinates can develop professionally.
True False

Total responsibility can be delegated, but authority cannot.
True False

Delegate authority to match the level of responsibility.
True False

One of the ways that productivity can be increased is through:

Effective oral communication includes:

Which is defined as the one-supervisor principle?

To ensure control, units sending radio messages must:

The responsibility of ensuring safety of the unit must begin with the:

Division of labor:

Having a senior firefighter assigned to a new recruit for purposes of skill improvement and position advancement is:

During emergency incidents, you must project:

One of the management functions is:

Which is defined as breaking down large jobs into smaller tasks?

To improve success in delegation, you should:

When delegating a task to a subordinate, you have to ensure that the:

When officers recognize that their span of control has been exceeded, they should:

Delegation can:

Which is a basic element of interpersonal communication?

When delegating job duties, you:

A generally accepted span of control is _______ people.

Setting the limits for expected performance and enforcing them is:

Effective company officers handle conflict by:

You should be able to explain that the sexual harassment policy:

The law that covers sexual harassment in the workplace is the:

The Civil Rights Act, Title VII, requires that employers:

Hostile work environment:  The condition will be aggravated if the company officer takes no steps to discourage or discontinue the actions.
True False

An organization that publishes standards is the:

A system of values or a standard of conduct that serves as the guideline for making decisions is:

The fire department ethics program needs to include a(n):

A promotion to company officer will effect you by:

Ethical conduct in the fire and emergency services is:

_______ serves as the foundation of the management process.

Company officers who utilize effective delegation:

A fire suppression group is based on the organizational principle of:

According to the U.S. Fire Administration, approximately _______ percent of fire and emergency services organizations are staffed by volunteers.

Diversity in the fire service is:

Feedback is:

The term message is:

The term sender is:

Communication is:

Within an organization, a policy is a guide to:

In regard to policies and procedures, procedures detail in writing the steps to follow in conducting organizational policy.
True False

_______ is a good principle of effective writing.

A document that is broad in nature and provides formal direction regarding issues such as harassment in the workplace is a:

Written organizational directives dealing with responsibilities and the order in which activities should be performed is a:

A system of conduct, principles, and morals is:

When you disagree with a department policy, you should:

In verbal communications, interference such as anger, or an emotional state, can cause:

When using active listening, the company officer:

Policies should be put in writing to:

A _______ is usually reserved for internal communications.

Standard operating procedures:

A guideline to decision making within an organization is a(n):

A(n) _______ is a specific detailed plan of action.

Letters are effective communication tools if they are:

The first step in preparing a narrative report is to:

The present version of NFPA 1021, Standard for Fire Officer Professional Qualifications, outlines the requirements for fire officers at:

The Company Officer is the:

A combination department is one where:

The pathway of responsibility from the top of the organization to the bottom and vice versa is:

Each individual reporting to only one supervisor is:

Which document provides information on the actions taken to mitigate the incident?

For every emergency incident, there must be a(n):

During emergency incidents, the span of control for the incident commander is usually considered to be a maximum of _______ subordinates.

A(n) _______ identifies incident priorities and objectives that dictate how tactical operations must be conducted.

A(n) _______ plan is a written plan for the safe and efficient disposition of a large emergency.

Dividing large jobs into smaller tasks that are then assigned to specific individuals is:

For the division of labor principle to be effective:

The purpose of a clear, consice incident action plan is to:

Span of control is a management principle based on how many people a person can supervise and:

Who has the primary responsibility of accounting for personnel at the scene?

To comply with OSHA requirements, a(n) _______ team/crew must be immediately available during interior firefighting.

At emergency incidents, radio communications should be:

The United States agency that provides statistical analyses of firefighter injuries, overall fire policy, and coordination is the:

Implementing a safety program includes establishing a(n):

The NFPA standard that addresses fire department occupational safety and health is:

A goal of a good infectious disease control program should be to:

Who has the ultimate responsibility for a fire department occupational safety and health program?

A component of the risk management plan is:

An individual's exposure record regarding a wellness program must be:

The majority of firefighter fatalities are due to:

A rapid intervention team/crew should:

With respect to the success of a safety program, a constant challenge for you is to:

One of the most important tasks of a company officer is to ensure:

The written document outlining infectious control required from employers by standard is the:

The agency responsibile for developing and enforcing mandatory job safety and health standards is the:

Reducing the risk of infection in firefighters involves:

To meet documentation requirements of exposures, you should include:

Which is a component of an Infectious Disease program?

The most important role for the company officer is:

An unsafe condition is:

The most common injury sustained by emergency responders operating on the fireground is:

The narrative portion of an accident report on an accident investigation should include:

The correct order of incident priority - beginning with the most to least important:

Your duty regarding policies is to:

An effective leader will resolve conflicts among subordinates by:

What best describes the term collective bargaining?

The grievance must identify which policy was not followed.
True False

When dealing with an unethical dilemma, you should:

The first step in the planning process is to:

While receiving a citizen's complaint, you should:

All citizens are our customers and should be treated as such.
True False

As a company officer, it is important that the customer know how qualified you are.
True False

An important element of customer service is to always raise the bar or, in other words, always be looking for more ways to be in the public's eye.
True False

Data that describes the characteristics of a community and its population segments is:

Demographic information of your community can be obtained from the:

Perhaps the most important aspect of delivering a public education program is to:

One of the first skills required of company officers when dealing with irate citizens is:

When discussing a complaint with a citizen, the officer must remain calm and in control, allowing the citizen to voice the complaint in their own way.
True False

In discussing a complaint with a citizen, the officer should attempt to challenge the validity of the complanit.
True False

When discussing a complaint with a citizen, the officer must develop the ability to hear what the citizen means, even when the citizen is unable to articulate the concern clearly.
True False

Customer service/satisfaction focuses on:

If a complaining citizen is irritated or upset, you must:

Company officers and higher ranking officers should have an understanding of department policies.
True False

It is the sole responsibility of new employees and ranks below company officer to be familiar with department policy.
True False

Company officers should understand how policies are developed.
True False

Written policies and procedures are essential for the effective and efficient operation of the organization.
True False

Using a decision-making process after defining a problem with a fire department policy, you should:

Producing a well-written report requires the use of:

Written or formal communicaitons are a direct reflection on the author and the department; therefore, they should be:

Press releases should be prepared for the media by the:

A(n) _______ budget details the major equipment or building purchases the department plans to make.

A(n) _______ budget provides details on recurring expenses within the department.

A(n) _______ budget splits money into several categories for the daily operation of the fire department.

A fire department's capital budget:

In a(n) _______ budget, items are expected to last more than one year.

In many organizations, personnel costs represent as much as _______ percent of the operating budget.

Which step in the budget process occurs first?

Severe fire code violations found during a pre-incident/pre-emergency facility survey should be:

Your first priority during a pre-incident/pre-emergency survey is:

The placard system for identification of the Hazards for Emergency Response follows NFPA standard:

It is common for an inspection of a structure to begin at the:

Floor plans drawn during building surveys should:

Building occupancy and code requirements are reviewed in the _______ step of the inspection.

_______ are designed to ensure that recommendations made in the inspection report are followed.

Occupancy type classification used as offices, service type or professional transactions are classified as a(n):

Unless an emergency is in progress on the property, firefighters cannot enter private property without being invited by the owner or occupant.
True False

Under common law and most statute law, the existence of a fire or other emergency constitutes implied permission to enter.
True False

The local governing body must adopt an ordinance that authorizes the fire department to enter private property to conduct fire and life safety inspections.
True False

When an occupant is notified of the existence of a violation, the occupant should be:

If an exit door is obstructed, the hazard should be corrected:

In the content of an inspection report, it is important for the writer to:

Before beginning an inspection, you should:

Follow-up inspections are a means to:

Best describes Type I building construciton classification:

The Type V classification of building construction includes:

Life safety information in a building survey and pre-incident planning is collected to assure:

When conducting a building inspection or pre-incident survey, you should begin with the:

A pre-incident survey is essential for:

In pre-incident planning, an estimate of the _______ fire flow for the building should be developed to detect any deficiency in the water supply.

The process of gathering and evaluating information about a particular building or occupancy is:

The first step in preparing for an incident is the development of:

One feature common to all types of lightweight or truss construction is that:

Adequate pre-planning of structures will:

The building construciton that provides for protected steel members, floors, and walls, designed to limit fire spread is _______ construction.

The structure itself presents a fire load except for Type I and Type II buildings.
True False

The structural fuel load includes the combustible portions of walls, floors, and roof of the structure.
True False

Type III construction consists of exterior walls made out of combustible material.
True False

The type of drawing needed to show general building design is a(n):

The first priority of the facililty survey is to:

A floor plan sketch or diagram of a structure consists of:

In advance of an emergency, actions taken that develop operational capabilities and facilitate an effective response are:

A survey made by a fire company is primarily conducted to collect information for:

Prior to conducting a pre-incident survey, the fire department should:

One of the main purposes of performing pre-incident surveys is to:

The system that allows firefighters to connect hose packs inside the building for firefighting is:

Type III classification of building construction:

Building construction classifications are based on:

With regards to heating, ventiliation, and air conditioning units, you should:

With respect to water supply, two key elements in the development of any pre-incident plan are:

Buildings or structures used primarily for securing and sheltering goods, merchandise, products, vehicles, or animals are classified as _______ occupancies.

Unauthorized persons within a fire scene perimeter can impact a fire investigation.
True False

The only effective way to secure a fire scene is to use barrier tape and assign a police officer to monitor the area and arrest anyone who crosses the tape.
True False

Once the cause of a fire has been determined, it is no longer necessary to protect the fire scene.
True False

In the absence of an investigator, the preservation of physical evidence generally rests with the:

In terms of fire scene preservation, you should:

What are factors to be considered during a size-up?

The ongoing evaluation of an incident is:

Responsibility for the establishment and expansion of the Incident Command System modular organization rests with the:

If there isn't time to conduct a full-scale evacuation, it may be effective to have occupants remain in a protected area.  This is:

The area of the building where, during a fire in a high-rise building, the company officer may reloacate occupants to is:

At an emergency event, who is responsible for the overall management of the incident and for the safety of everyone involved?

Under the Incident Management System, command staff consists of:

What document guides the decision-making process and consistency at an emergency incident?

In terms of strategy and tactics at an incident:

One of Layman's five-step size-up process is:

The size-up of an incident begins:

In an incident management system, the term _______ corresponds to a geographical area.

The section which develops and documents the incident action plan is:

The act of directing, ordering, and controlling resources is:

The position that is responsible for collecting information from other agencies with incident-related information such as casualty status is the:

A task force includes a:

The organizational level having functional/geographical responsibility located between Section/Division/Groups is a:

The _______ is responsible for monitoring hazardous conditions and recommending appropriate action at the incident scene.

_______ is part of the five-step process for analyzing/developing an emergency scene.

A strike team is:

During the initial report, you should decide:

The Incident Commander:

Emergency scenes are divided into three operating zones.  They are:

_______ describes an offensive firefighting strategy.

The pre-incidnet plan identifies a building as Type II which is classified:

A post-incident analysis is to:

The last step in conducting a post-incident analysis is to:

NFPA 1500 requires that firefighters work:

The concept that an individual is limited in the number of subordinates that can be effectively supervised is:

Some of the basic principles of organization are:

Correct order of incident priority beginning with the most to least important.

OSHA Part 1910.1200 of Title 29 CFR covers training requirements and emergency response requirements for:

Using everyday language is:

An individual who accomplishes organizational objectives through the effective use of material and human resources is a:

Statements of measurable outcomes used to accomplish a goal are:

The listener is less responsible for successful communicaiton than the speaker.
True False

Misinterpretation by the receiver all too often leads to misunderstanding.
True False

The most important communication skill for a supervisor is listening.
True False

Span of control is a management principle based on how many people a person can supervise and:

Rapid intervention teams/crews are required:

Listening is a(n) _______ process.

Your duty regarding policies is to:

A _______ is a guide for decision making; a ______ is a detailed plan/guide for action.

One of the ways that productivity can be increased is through:

Effective oral communication includes:

_______ is defined as the one-supervisor principle.

To ensure control, units sending radio messages must:

The responsibility for ensuring safety of the unit must begin with the:

Division of labor:

_______ is defined as breaking down large jobs into smaller tasks.

To improve success in delegation, you should:

When delegating a task to a subordinate, you have to ensure that the:

When officers recognize that their span of control has been exceeded, they should:

Delegation can:

When delegating job duties you:

The four-step method of instruction includes:

In all cases, live fire training evolutions should be conducted in accordance with:

A generally accepted span of control is _______ people.

A firefighter with a substance abuse problem should:

Setting the limits for expected performance and enforcing them is:

Discipline is often thought of as:

Effective company officers handle conflict by:

A collective bargaining agreement:

You should be able to explain that the sexual harassment policy:

The law that covers sexual harassment in the workplace is the:

The setting of limits or boundaries for expected performance, which are based on departmental rules and policy and then enforcing them is:

Conderning a hostile work environment, the condition will be aggravated if the company officer takes no steps to discourage or discontinue the actions.
True False

An organization that publishes standards is the:

Reward power is:

A system of values or a standard of conduct that serves as a guideline for making decisions is:

Regarding grievance procedures, the grievance must identify which policy was not followed.
True False

The first step to problem solving is to:

When team building, you should:

The manner a promotion to company officer will effect you is that it:

Ethical conduct in the fire and emergency services is:

The first step in the planning process is to:

One of the basic leadership categories:

Which function serves as the foundation of the management process?

Company officers who utilize effective delegation:

According to the U.S. Fire Administration, approximately _______ percent of fire and emergency service organizations are staffed by volunteers.

While receiving a citizen's complaint, you should:

Diversity in the fire service is:

The heading of a news release or letter usually includes the department's letterhead.
True False

The appearance of a news release or letter is important.
True False

The Public Information Officer is the only person responsible for preparing press releases.
True False

Data that describes the characteristics of a community and its population segment is:

Demographic information of your community can be obtained from the:

When discussing a complaint with a citizen, the officer must remain calm and in control, allowing the citizen to voice the complaint in their own way.
True False

In discussing a complaint with a citizen, the officer should attempt to challange the validity of the complaint.
True False

When discussing a complaint with a citizen, the officer must develop the ability to hear what the citizen means, even when the citizen is unable to articulate the concern clearly.
True False

Customer service/satisfaction focuses on:

A receiver is:

Feedback is:

If a citizen approaches you with an unsual request, what must be done?

The term message is:

The term sender is:

Communication is:

Within an oraganization, a policy is a guide to:

Procedures detail in writing the steps to follow in conducting organizational policy.
True False

_______ is a good principle of effective writing.

A document that is broad in nature and provides formal direction regarding issues such as harassment in the workplace is a:

Written organizational directives dealing with responsibilities and the order in which activities should be performed is a:

A system of conduct, principles, and morals is:

If a new policy is issued, and you do not agree with it you should not implement it.
True False

When a new policy is issued, you should have a meeting with your firefighters to introduce the new policy and answer any questions.
True False

If a new policy is issued and you have a quesiton about it, you should ask for additional ifromation prior to implmenting.
True False

Company officers and higher ranking officers should have an understanding of departmental policies.
True False

It is the sole responsibility of new employees and ranks below company officer to be familiar with departmental policy.
True False

Company officers should understand how policies are developed.
True False

Written or formal communications are a dirext reflection on the author and the department; therefore, they should be:

Press releases should be prepared for the media by the:

The first step in preparing a narrative report is to:

A resource for fire departments to generate revenue is to:

One method used during an external budget review is:

In a(n) _______ budget, item are expected to last more than one year.

An operating budget is:

The present version of NFPA 1021, Standard for Fire Officer Professional Qualifications, outlines the requirements for fire officers at:

A combination department is one where:

Each individual reporting to only one supervisor is:

The placard System for Identification of the Hazards of Material for Emergency Response follows NFPA:

All NFPA standards are:

A technique used to ensure that the owner, or designated representative, understands the purpose and results of an inspection is:

It is common for an inspection of a structure to begin at the:

Before beginning an inspection, you should:

Life safety information in a building survey and preincident planning is collected to assure:

When conducting a building inspection or pre-incident survey, you should begin with the:

A pre-incident survey is essential for:

In pre-incident planning, an estimate of the _______ fire flow for the building should be developed to detect any deficiency in the water supply.

One feature common to all types of lightweight or truss construction is that:

Once a local juridiction adopts a code, such as a building code, the company officer should:

What is a pre-incident planning function?

Drawings that are used to indicate how a building is situated with respect to other buildings and streets in the area best describes:

The first priority of the facility survey is to:

The bulk/quantity of material that will burn if ignited is:

In advance of an emergency, actions taken that develop operational capabilities and facilitate an effective response are:

________ best describes Type III classification of building construction.

_______ best describes Type II classification of building construciton.

With regards to heating, ventilation, and air conditioning units, you should:

With respect to water supply, two key elements in the development of any pre-incident plan are:

Buildings used to display and sell goods are classified as _______ occupancies.

The expected maximum amount of combustible material in a given fire area is a:

The main responsibilities of an incident commander are:

A(n) _______ provides information on the actions taken to mitigate the incident.

If the incident commander decides to allow the building of origin to burn until additional resources arrive, it is considered a(n) _______ mode.

The area in the building where, during a fire in a high-rise building, the company officer may relocate occupants is:

The on-going process to analyze the incident and select the action to take is:

During emergency situations, the span of control for the incident commander is usually considered to be a maximum of _______ subordinates.

A(n) _______ identifies incident priorities and objectives that dictate how tactical operations must be conducted.

_______ guide the decision making process and consistency at an emergency incident.

The Incident Commander's understanding of fire growth and development will assist in determining:

In terms of strategy and tactics at an incident:

A(n) _______ plan is a written plan for the safe and efficient disposition of a large emergency.

Regarding the assignment of the two-in/two-out rule, crews must be positioned outside the immedieately dangerous to life and health atmosphere.
True False

For the division of labor principle to be effective:

Under the Incident Management System, general staff consists of:

Dividing large jobs into smaller tasks that are then assigned to specific individuals is:

The purpose of a clear, concise incident action plan is to:

To comply with OSHA requirements, a(n) _______ team/crew must be immediately available during interior firefighting.

Layman's basic list of strategies:

The incident commander:

At emergency incidents, radio communications should be:

In the Incident Command System, command staff consists of:

The post incident critique should be attended by those:

A post-incident analysis is to:

The United States agency that provides statistical analyses of firefighter injuries, overall fire policy, and coordination is the:

Implementing a safety program includes establishing a(n):

The NFPA standard that addresses fire department occupational safety and health is:

Who has the ultimate responsibility for a fire department occupational safety and health program?

A component of the risk management plan is:

An individual's exposure record regarding a wellness program must be:

A rapid intervention team/crew should:

Ongoing analysis of departmental activities will assist you in:

With respect to the success of a safety program, a constant challenge for you is to:

One of the most important tasks of a company officer is to ensure:

The written document outlining infectious control required from employers by standard is the:

The agency responsible for developing and enforcing mandatory job safety and health standards is the:

Reducing the risk of infection in firefighters involves:

To meet documentation requirements of exposures, you should include:

_______ is a component of an Infectious Disease program.