Trust Works!

My mother always said when you're having a challenging conversation with someone, it's always best to make a lot of I statements rater than 'you' statements, because nobody can argue with your feelings. So I told him, "I want to thank you for your feedback last week. I also want to apologize for letting you down. I realized I'm taking on some new responsibilities that are stretching my skills. I know how busy you are, so is there anyone you can recommend in the company who would mentor me for a while? I'm excited about the opportunity and want to be able to develop the skills required to be excellent at my job."

It takes less time to say, "I hear you. I'll get back to you as soon as I can," than to repair the damage that ignoring can do to a relationship.

The importance of perception 

Five blind men all describe the same elephant: the one who feels the leg says it's like a tree; the one who feels the tail swears it's like a rope; the one who feels the elephant's trunk is sure it's like a snake; the one who feels its ear insists it's like a fan; the one who feels its side is sure the elephant is like a wall. In the same way, people are behaviors from their own points of view.