MGMT 339 Ch. B16

  1. What are the different types of control?
    • Bureaucratic
    • Market
    • Clan
  2. Define Bureaucratic Control
    measures progress toward set performance goals and, if necessary, to apply corrective measures to ensure that performance achieves managers’ objectives
  3. Define Market Control
    • Price becomes an indicator of the value of the good or service
    • Price competition has the effect of controlling productivity and performance

    Slide 24
  4. Define Clan Control
    Control based on the norms, values, shared goals, and trust among group members

    Slide 27
  5. Bureaucratic Control
    What are the 4 steps to the design of a basic control system? AKA The Control Cycle
    • Steps
    • 1. Setting performance standards
    • 2. Measuring performance
    • 3. Comparing performance with the standard
    • 4. Taking corrective action to correct problems and reinforce success
  6. Bureaucratic Control
    What are the 3 different approaches to control?
    1. Feedforward control- Used before operation begins to ensure plans are carried out properly. Ex: policies and procedures

    2. Concurrent control- Used during operation. Ex: directing and monitoring

    3. Feedback control- Used after operation, Taking previous results to make corrections
  7. Bureaucratic Control
    What is the downside of Bureaucratic Control?
    Rigid bureaucratic behavior

    Tactical behavior

    Resistance to control
  8. Bureaucratic Control
    In order for managers to maximize benefits and minimize dysfunctional behaviors, they must design control systems that what? (5)
    • 1. Establish valid performance standards (employees know company standards)
    • 2. Provide adequate information to employees - employees can base performance on, self
    • 3. Ensure acceptability to employees.
    • 4. Maintain open communication
    • 5. Use multiple approaches - reasonable goals

    Slide 22
  9. Designing Effective Control Systems
    Establish effective control systems

    Provide adequate information to employees

    Ensure acceptability to employees

    Maintain open communications

    Use multiple approaches

    Slide 22
Card Set
MGMT 339 Ch. B16
Managerial Control