MGMT 339 Ch. B16

• Bureaucratic
• Market
• Clan

measures progress toward set performance goals and, if necessary, to apply corrective measures to ensure that performance achieves managers’ objectives

• Price becomes an indicator of the value of the good or service
• Price competition has the effect of controlling productivity and performance

Slide 24

Control based on the norms, values, shared goals, and trust among group members

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• Steps
• 1. Setting performance standards
• 2. Measuring performance
• 3. Comparing performance with the standard
• 4. Taking corrective action to correct problems and reinforce success

1. Feedforward control- Used before operation begins to ensure plans are carried out properly. Ex: policies and procedures

2. Concurrent control- Used during operation. Ex: directing and monitoring

3. Feedback control- Used after operation, Taking previous results to make corrections

Rigid bureaucratic behavior

Tactical behavior

Resistance to control

• 1. Establish valid performance standards (employees know company standards)
• 2. Provide adequate information to employees - employees can base performance on, self
• 3. Ensure acceptability to employees.
• 4. Maintain open communication
• 5. Use multiple approaches - reasonable goals

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Establish effective control systems

Provide adequate information to employees

Ensure acceptability to employees

Maintain open communications

Use multiple approaches

Slide 22